Customer Service

Wednesday, September 1, 2010 by Adrienne Niverson

I recently took my glasses to a local optomatrist that has a chain of locations in our area. I did not buy my glasses there, but I was hoping they could help me fix the lens that had popped out of the frame. The woman at the office was very nice and tried for several minutes to repair the glasses, but was ultimately unable to do so. She kindly offered to send the glasses to their lab at another location, and let me know this would be a complimentary service. They would call me a few days later and I could pick them up. I was so pleased with this store's service, and left with a good feeling about leaving my glasses in their care.

>>>>Fast Forward to "A few days later
No response from the optomitrist. I decide to give them a few days as I was quite busy that week anyway.

>>>Fast Forward to 10 days after dropping off the glasses
No response from the optomitrist. I called the office, was put on hold, my number was taken and I was assured someone would return my call in a few minutes. I know they are a busy location, so I was not alarmed.

>>>Fast Forward to 14 days after dropping off the glasses
I have not received a call back, and I have not received any information as to why my glasses are missing. A return call to the optomitrist results in my number being taken again and another assurance that someone will call me back in a few minutes. I wait several hours, and then call them again. I am beginning to think that my $600 glasses have been lost! This time I am told that my glasses were shipped to the wrong store, and that they will be shipped to the correct store in a few days. The office will call me when they arrive. I am hoping that this really is the case. Unfortunately, after this poor experience, I am unlikely to ever use this store again.

I never really paid too much attention to customer service before I began working for Bradford Scott Medical. Now I feel like I pay more attention to the service I receive than I do to the product I am purchasing!

Bradford Scott has best in the business customer service. We always call our clients within 29 minutes of receiving their call during business hours. We do our best to update clients on open issues every two days, but more often than not we can solve the problem the same day. If you want your Medical Billing Software and EMR vendor to take great care of you and give you awesome customer service, contact Bradford Scott Medical today

CMS Medicaid Incentives

Wednesday, September 1, 2010 by Adrienne Niverson

The Centers for Medicare & Medicaid Services has detailed the terms for FFP (Federal Financial Participation) of up to 90% matched funds. 

Three requirements must be met in order to be eligible for FFP matched funds:

1. Administration of Medicaid incentive payments to Medicaid EPs and eligible hospitals;

2. Oversight of the Medicaid EHR Incentive Program, including routine tracking of meaningful use attestations and reporting mechanisms;

3. Pursuit of initiatives that encourage the adoption of certified EHR technology for the promotion of health care quality and the electronic exchange of health information.

The full text of the letter sent to Medicaid Administrators for your state is located on the CMS website.

Bradford Scott Medical has a great suite of products that will help your practice meet these requirements; Intergy by Sage Practice Management & EHR Software. Contact us today for more information or to set up a demonstration.

 

Keeping Track of Your Finances

Wednesday, September 1, 2010 by Adrienne Niverson

I recently began using financial software to better track my spending and keep my financial goals in sight. I can see all of my transactions and see when & where I spent money as well as what types of categories my spending falls into. I have minimal accounting knowledge, but I can already see that this software will allow me to have a much tighter grasp on my finances and will give me more information than I ever thought possible.

I chose to use this software, but I could easily function without it. Medical Practice Billing Software, on the other hand, is nearly essential for a practice to compete in today's market. Luckily, Bradford Scott has a perfect software solution for your practice, regardless of your size or patient volume. Our newest prouduct, Intergy by Sage is designed around an accounting system model. Your financial information will be extremely secure, and all transactions will have a built-in audit log that you can easily view at anytime. 

The best part about Intergy is the awesome support you will receive from Bradford Scott Medical. Our trainers and technical staff will help you through every step of your transition to our system, and will help you to get the most out of your software. 
If Intergy sounds like something your practice could use, contact Bradford Scott Medical today.

Are You Ready For EMR Adoption?

Thursday, August 26, 2010 by Jennifer Sanders
Times are changing and technology for medical practices is changing toward EMR Adoption.  Some physicians are embracing this head on, while other are more hesitant to take the first step.  Well, now is the time to take the plunge and consider EMR Adoption for your practice for many different reasons:




  • Supported EM Coding using a built in E&M Calculator.
  • EHR Stimulus Money is waiting for you!
  • Convenience of having all your patient medical records at your fingertips.
  • DUR review to notify you of any drug interactions that may occur.
  • Paperless Electronic Patient Charting.
  • Backing of the Medcin Database.
  • E-Prescribing
  • Integrated product with Medical Insurance Billing Software.
Bradford Scott Data Corporation offers Intergy by Sage EMR and Medical Office Billing Software.  In addition to a fabulous product, we can also offer you the VERY best customer service around.  To schedule an EMR Demo for your practice, contact us at Bradford Scott Medical. 


CMS Incentive payments: 2011

Thursday, August 12, 2010 by Mike Beer
An article at www.healthimaging.com says that during a CMS webinar on 8/8/10, it was stated that eligible health care professionals can receive incentives in 2011.  Just buying electronic health records does not guarantee CMS incentive payments;  meaningful use must be demonstrated.

Here are the three main objectives when defining meaningful use:
  • Use of certified EHR in a meaningful manner (e.g.,e-prescribing);
  • Use of certified EHR technology for electronic exchange of health information to improve quality of health care; and  
  • Use of certified EHR technology to submit clinical quality measures (CQM) and other such measures selected by the Secretary.
Bradford-Scott is proud to offer Sage Intergy EHR to help you on your way to fulfilling meaningful use requirements.  We'll be with you throughout every step of your EHR adoption.  For more information or for an EHR demo, call 317-713-2065.

Cheers,
Mike

RECs to the rescue

Monday, August 2, 2010 by Mike Bessignano
The government has put incentives in place for Regional Extension Centers (RECs) to assist smaller physician groups in their search for a electronic health records (EHR) system.  The RECs will support and serve health care providers to help them quickly become adept and meaningful users of EHR systems. RECs are designed to make sure that primary care clinicians get the help they need to use EHRs.  

RECs will:
  • Provide training and support services to assist doctors and other providers in adopting EHRs
  • Offer information and guidance to help with implementation
  • Give technical assistance as needed
The goal of the program is to provide outreach and support services to at least 100,000 priority primary care providers within two years.

ONC has funded 60 RECs in virtually every geographic region of the United States to ensure plenty of support to health care providers in communities across the country.

Bradford-Scott Data Corporation is a value added reseller for a nationally installed RECs recognized EHR system for the Midwest.  You can learn more about us at www.bradfordscott.com

 

Automatic Updates for Indiana Enterprise Medical Software

Friday, July 16, 2010 by Thomas Bradley
Bradford-Scott Data Corporation, a premier Indiana Electronic Medical Records (EMR) vendor is proud to announce a state-of-the-art Remote Monitor System (RMS) for its Intergy Enterprise Medical Software clients.  With RMS, a doctor's office now has peace-of-mind knowing that their Electronic Medical Records (EMR) and Practice Management (PM) systems are running error-free, all-the-time.

Unlike most other Enterprise Medical Software products, Bradford-Scott's Sage Intergy Enterprise Medical Software solution provides real-time remote system monitoring with the built-in Remote Monitor System (RMS).

With RMS, not only does Bradford-Scott monitor each of their client's medical billing systems, proactively looking for critical errors that could lead to unnecessary system downtime, but also they provide continuous software updates, ensuring that their clients always have the latest, most advanced medical billing software available.

To find out more about this sophisticated Indiana EMR solution, call Mike Bessignano at Bradford-Scott Data Corporation at 317-713-2065 for an EMR Demo.

Meaningful Use Timetable for Implementation - ARRA Regulations

Friday, July 16, 2010 by Jeremy Weaver
Many in the health care industry are familiar with the available stimulus $ for eligible professionals who purchase and prove meaningful use of a certified EHR system.  And now that the "Final Rule" is on the books ... when should providers expect to start seeing those stimulus checks?

Let's take a look at a time line:
  • Well, first of all the HITECH Act states that payments for Medicare providers may begin no sooner than January 2011 for Eligible Providers (Hospitals = no sooner than October 2010).  The Final Rule that was just published helps define the payment time line further ...
  • Fall 2010 - The ONC expects the certified EHR systems will be ready for purchase.
  • Jan 2011 - Registration of Eligible Providers (and Hospitals) with CMS for the EHR incentive program will begin
  • April 2011 - Attestations for the Medicare program may begin for Eligible Providers (and Hospitals)
  • May 2011 - Medicare EHR incentive payments will begin in mid May.
Note:  Medicaid incentive payments will be handled differently.  States will be initiating their incentive programs on a rolling basis, subject to CMS approval of the State Medicaid HIT plan.  This will detail how each state will implement and oversee its incentive program.

For more information please check out Bradford-Scott's and CMS' websites.

Meaningful Use Officially Defined - ARRA Regulations

Friday, July 16, 2010 by Jeremy Weaver

On Tuesday July 13, 2010 the Secretary of Health and Human Services announced the final rule to support the 'meaningful use' of Electronic Health Records.

Basically, this finalized the process to receive stimulus money under the Medicare Incentive program or Medicaid Incentive program for purchasing a qualified EHR system and being able to prove that you are using it in a meaningful way.  There were two companion rules announced as well
 

  1. The first regulation issued by CMS defines the minimum requirements that providers must meet through their use of a certified EHR system.  (Defining what they mean when they say 'Meaningful Use')
  2. The second regulation issued by the ONC identifies the standards and certification criteria that EHR systems must meet to be considered 'certified'.


Eligible professionals may received up to $44,000 under the Medicare Incentive or $63,750 under the Medicaid Incentive.

This final rule does include some modifications to the proposed rule that was issued on Jan 13, 2010.  One difference is that in the proposed rule eligible providers would have to meet 25 requirements to prove meaningful use of their EHR/EMR system.  In the final rule it amends that and divides the requirements into a 'core' group of requirements that must be met, plus additional 'menu' procedures that a provider can choose from.

Over the next several weeks, Bradford-Scott will be reviewing these rules/regulations in detail and working with our parent company, Sage Healthcare, to better understand these requirements and how to best help our clients successfully navigate the next several months.
 


Bradford-Scott is hiring!!

Friday, July 2, 2010 by Jessica Andresen

We're hiring!

Now is a very lucrative and exciting time for MEDICAL SOFTWARE SALES!

With 20 billion dollars in stimulus money, the entire medical industry is in a foot race to convert their offices to Electronic Health Records (EHR) and become paperless. Bradford-Scott Data Corporation is one of the Midwest’s largest Healthcare IT companies that specialize in selling and servicing these products!

Bradford-Scott has a rich history with 27 years experience of selling Medical Software Systems. Our customers recently ranked us at 9.52 on a scale of 10 for customer satisfaction!

We are looking for a Software Sales Consultant to join our Sales Team and work remotely within the Ohio territory. 

For more information, or to apply for this position, click here.

PQRI Measures

Friday, June 18, 2010 by Mike Beer
The new buzz-phrase in the health care industry is PQRI Measures.  What exactly does that mean?  PQRI stands for Physician Quality Reporting Initiative.  It sounds like just another industry committee but if you dig deeper it can mean money.


By using your physician billing software along with your electronic medical records software, your practice can qualify for Medicare incentives.  Simply report your PQRI measures on a CMS claim form, to a qualified PQRI registry, or through a qualified
electronic health records (EHR) product.


Looking for a qualified electronic health records product?  Take a look at Sage Intergy EHR.  Version 6.0 has just been released and contains many enhancements to allow for PQRI reporting.  If you'd like more information, check the Bradford-Scott website.  For an EHR demo, contact me through this blog and I can hook you up with the right person.  Don't wait any longer.  Get what you need to get the Medicare incentives.  It's like free money.


Cheers,
Mike

Change

Friday, June 11, 2010 by Adrienne Niverson
I recently bought a new car. I had been researching for months, trying to find exactly what I wanted. I loved my new car from the first time I drove it. What I wasn't counting on was that my Golden Retriever, Walter, did not like it one bit! He did not like having to jump into a much taller vehicle, and I'm sure the new car smell didn't smell as great to him as it did to me! Over the last several weeks I have taken him for rides in the new car, and let him acclimate himself to the big change. Now he jumps right in without hesitation.

Change can be hard, especially when it affects your business. As an Intergy Practice Management Systems trainer at Bradford-Scott Medical, I try to help my practices take their system change in stride. Focusing on the differences between the old and  new Medical Billing Systems often takes away from the helpful benefits that the new billing software can bring to the practice. After a short period of time, those differences don't seem so great. Oftentimes adapting your workflow, can often bring out more efficient ways of doing things at your office.

At Bradford-Scott we focus on your practice's needs and will do our best to make your transition to a new system as seamless as possible. Contact us today to see what we can do to help your practice.

Voyage

Thursday, May 20, 2010 by Mike Beer
Last Saturday I took my son and his friend to Holiday World.  We got to ride a bunch of rides, water slides, and roller coasters.  By far the highlight of the trip was the Voyage.  Ranked the #1 wooden coaster in the world, it is speedy and thrilling,  If it's not the best coaster I've ever ridden, then it's at least the best wooden one, even supplanting The Beast which had been my favorite for over two decades.


Technology in the health care industry is similar to the roller coaster industry.  While there are some old systems that are tried and true, technology is exploding right now.  Electronic health records have become more useful and essential.  Electronic prescriptions are in full swing and go hand in hand with the CMS incentive program.

Is your current system a Beast?  It's time to take a Voyage to the future.  Let us give you an EHR demo and prove to you what Sage Intergy EHR can do.  EHR adoption is no longer a luxury, it's a necessity.  Give Bradford-Scott a call at 317-713-2065 or reply to this blog.

Cheers,
Mike

Reform

Friday, May 14, 2010 by Mike Beer
I was reading an article on CNN.com about which parts of health care reform were going to take effect when.  Under the category of "Within the first year", I found the following items:
  • Young adults will be able stay on their parents' insurance until their 26th birthday
  • Insurers will not be able to rescind policies to avoid paying medical bills when a person becomes ill
  • New plans must provide coverage for preventive services without co-pays. All plans must comply by 2018
  • A 10 percent tax will be imposed on amounts paid for indoor tanning services on or after July 1
Really?  That one kind of caught me off guard.  I've never been to a tanning bed nor do I ever plan to go to one.  It just seemed like kind of a random point thrown into the bill.  If this is considered a 'sin' tax such as those imposed on alcohol, tobacco and gambling, why not?  I'm sure tanning beds do increase the rate of skin cancer which has to be paid for by insurance.  I like to spend time outside in the summer, so hopefully they won't start taxing outdoor sun exposure time!

On a different note, Chris Thorman's article, "EHR Software Market Share Analysis" states that at least 56% of all office-based physicians do not have any electronic health records at this time.  And only 6% have a fully-functional EHR adoption.  What does this mean?  It means that it's time for you to contact Bradford-Scott Data Corporation, schedule a Sage Intergy EHR demo, and reform your practice!

Cheers,
Mike

Biden: EHR = Savings

Thursday, May 6, 2010 by Mike Beer
Though the Congressional Budget Office predicted substantial deficit reduction over the next 20 years of health care reform, vice president Joe Biden said yesterday that health IT savings would be even greater.  Though no specific figures were given, Biden stated that improvements such as fewer emergency room visits, less paper, and efficiencies gained through the use of electronic health records (EHR) would result in substantial savings.


Though Biden didn't provide any figures, I'm inclined to agree with his assessment.  Not because of what he said, but because of what I know about electronic medical records.  The savings in office space, paper, and employee time speaks for itself.  Plus, EMR makes it possible to qualify for the CMS Incentive available as part of the ARRA program.

Bradford-Scott already has several customers using electronic health records.  Their efficiencies are showing already and they are on their way to meeting the ARRA regulations and qualification for Medicare incentives or Medicaid incentives.  Would you like to learn more about this solution?  Are you ready for EMR adoption?  To schedule an Intergy EHR demo, contact us through this blog or call 317-713-2065.

Cheers,
Mike

Healthcare IT Advancements

Thursday, May 6, 2010 by Mike Beer
According to Washington Technology, health care reform has begun.  But no amount of government nudge will completely transform heath care without technological innovation.  Advanced technologies' roles are twofold:  to reduce health care costs and to improve the quality of health care services.

In an article entitled, "Government Funding, Technological Advances Transform Healthcare,"
Barbara DePompa says that health care IT is no longer an luxury, but a necessity for physicians.  Medical students are learning about the value and necessity of electronic health records while in medical school.  In January 2009, President Obama made a statement about EHR when he said, “To improve the quality of our health care while lowering its cost, we will make immediate investments necessary to ensure that within five years, all of America’s medical records are computerized.”

DePompa lists three elements that particularly define the upcoming transformation:
  • Electronic Health Records (EHR) / Electronic Medical Records (EMR)
  • Health Information Exchanges (HIEs)
  • Healthcare analytics tools
Is your practice ready for an IT advancement?  Bradford-Scott Data Corporation can supply you with the technology listed above.  To schedule an EHR Demo or to receive more information about Intergy by Sage or Intergy EHR by Sage, call 317-713-2065 or reply to this blog.

Cheers,
Mike

Electronic Patient Charting - Imaging

Friday, April 23, 2010 by Carey Fulwider
Many medical offices focus on Practice Management Software to handle their scheduling and billing. They also focus on a Electronic Medical Records software to document their patient visits and health care. However there is another piece of the puzzle and that is Patient Charting or Imaging.

Document Imaging is a great way to get started on a EHR System before fully implementing your EHR System. Document Imaging consist of all the documents in a patient chart. Usually falling into one of these categories:
  • Patient Registration
  • Medication Lists
  • Patient Visits
  • Labs
  • X-Rays
  • Correspondence
After your practice has implemented a EHR system most of these items are generated or electronically received in the system. However until you are using the system the practice will need to rely on the information from their existing paper patient charts. Using a Patient Charting System or Imaging system will allow the practice to get their patient charts in the system to ease the transition to a full blown EHR System.

There are many benefits to this. It will allow the practice to work out a system that goes with their work flow of getting old and new documents scanned into the patient chart. It will also allow all the staff in the office to find the chart at their finger tips from their desk whenever they need it. Not to mention the doctor will have the chart to view before seeing patients. There is no more searching for patient charts. They are all ready and available.

Bradfordscott Data Corp has a three phase implementation process that will allow medical offices to go live on the Practice Management, Imaging, and Full blown EHR System in phases. This is a very important piece that often gets overlooked. Use it as a stair step in converting your practice to Electronic Medical Records.

Spring

Friday, April 16, 2010 by Mike Beer
I think Spring is finally here!  After a couple of weeks of warm weather, now all of the poor allergy-ridden folks are being overcome by the yellow pollen.  The only thing we haven't had much of yet are April showers.  This Spring should be an exciting time not only for outdoor lovers, but also the medical industry.  Some of the Spring happenings should be:
  • On March 23, President Obama signed heath care reform into law.  Insurance premiums fall like rain (hopefully!)
  • Discussion period for EHR stimulus continues.  Congress looks to modify ARRA rules for meaningful use resulting in more attainable CMS incentive payments.
  • Bradford-Scott brings live an Ohio EMR client and two Indiana EMR clients on CCHIT certified Sage Intergy EHR v 5.5!
Spring is an exciting time and it's an exciting time in the health care industry.  If your office is considering implementation of electronic health records or upgrading your medical billing system, contact us!  Click to find out more information about Intergy by Sage, or you can schedule an EMR demo by replying to this blog or contacting Bradford-Scott Data Corporation at 317-713-2065.

Cheers,
Mike

Meaningful Use

Friday, April 16, 2010 by Mike Beer
The initial ARRA Rules to designate meaningful use were released some time ago.  Since then, there has been a comment period during which providers and organizations could voice their opinions about what it will take to fulfill requirements to attain the CMS Incentive.  Not only have those in the health care industry been commenting, but so have more than 275 members of Congress.

I found an article on www.ihealthbeat.org entitled "AHA Urges Changes to 'Meaningful Use' EHR Rule in New Print Ad".  This article states that the American Hospital Association has launched a print ad campaign urging CMS to make the final rule more flexible for providers.  The text of the ad is ad follows:

More than 275 Senators and Representatives,Democrats and Republicans, have it right by questioning a new Centers for Medicare & Medicaid Services (CMS) rule on electronic health records.*

The new CMS rule proposes strict requirements that constrain hospitals as they work to implement new EHR systems, imposing a one-size-fits-all policy that ignores upfront cost, time and logistical challenges.

America’s hospitals are committed to the expansion and use of electronic health records.
Congress and the AHA urge CMS to adopt an incremental and realistic policy, one that recognizes flexible criteria for the Medicare and Medicaid EHR incentive programs.

CMS: Promote the use of electronic health records in all hospitals —
Recognize the positive steps hospitals are already taking.
 
Bradford-Scott Data Corporation is closely monitoring the comments and the upcoming final rule regarding the EHR stimulus.  Do you want to take part in the incentive program?  Sage Intergy EHR v5.5 will help you attain meaningful use.  For an EHR demo or to learn more about our products, check out our website or contact us through this blog.

Cheers,
Mike

Bradfordscott Data Corp

Friday, April 9, 2010 by Carey Fulwider







Bradfordscott Data Corp is a Medical Software company that offers many of products that cover all your Medical Practice needs. We currently offer a suite product that is an integrated product that offers Medical billing software and your electronic medical records software all in one product.

This allows for patient flow tracking to be viewed and editing from the Practice Management software and also the EMR System. There are other advantages as well with the schedule, tasking, and charge submission.

Bradfordscott also offers a large range of products to aid your medical office in their needs. Here is a list of a few of our products: 
  • Medical Billing Software
  • Electronic Medical Records
  • Claims Billing Software
  • Electronic Statements
  • Practice Portal
  • Lab Portal Transmission
  • Patient Portal
  • Electronic Prescriptions
  • Electronic Patient Charting
  • Document Imaging
  • Voice Recognition Software
  • Computer Hardware
With our products we also offer a range of services to help take care of your office's every need. We offer classroom training, web training, call support, hardware support to name a few.

When shopping Medical Software Vendors, take a look at our products and services, ask for references, request a demo. We would love a chance to help you make your office more efficient and daily jobs easier.