Meet Jeremy Weaver

Hello,

My name is Jeremy Weaver.  I am the Medical Programming Manager with Bradford-Scott.  I was hired in 1997 as the EDI programmer after graduating from Ball State University (Go Cards!).  In 2004 I took over as the Manager of the Medical Programming Department.

Working as the EDI Programmer for 7 years gave me a lot of experience making our Medical Software package work with different state requirements in Indiana, Ohio, Kentucky, Illinois and Michigan.   I know how frustrating it used to be keeping up with all of the payer specific changes to the electronic claim formats and in turn updating our electronic billing software to meet those needs.   With the HIPAA legislation things were supposed to get easier, right?  Well maybe things have become a little easier.  Due to HIPAA we have been able to establish a great working relationship with Emdeon Business Services to help maintain our Physician Billing Software. 

On a personal level, I am married and have three young kids that keep me from sleeping as much as I need to. 

If there is anything I can do to help, drop me a line.

 

 

Concerened about EHR Stimulus?

Friday, February 26, 2010 by Jeremy Weaver
Tired of reading about EHR/EMR Stimulus? 
Are you thinking that if the government is involved then you aren't going to get paid?  Are you wondering which incentive program to participate in (Medicare Incentives vs. Medicaid Incentives)?

Then talk to somebody with 27 years of customer service experience in the medical health care industry who is a local partner with a nationally backed product.  Talk to Bradford-Scott.  Bradford-Scott will sit down with you, speak plain English and determine what path is the best path for you practice and specialty.  You don't have to figure this out alone.  Bradford-Scott can help.

Get your Patients Online with the Practice Portal

Friday, February 26, 2010 by Jeremy Weaver
The Intergy Practice Portal provides an online communication solution between your patients and your medical practice. Access to the portal is as simple as opening a web browser. Through a secure login, your patients can access real-time information right out of your system.

Not only can the patient access practice specific information such as office hours, locations, etc. but also the following features:
  • Patient Specific Medical Information
  • Personal Medications
  • Pharmacies
  • Health Conditions
  • Online Patient Services
  • New Patient Registration
  • Appointment Requests
  • Prescription Refill Requests
  • Pre Visit Forms
Another feature is secure messaging that will allow you to communicate with patients about lab results and action plans straight from the Intergy EHR system.  Any information in the secure messaging can also be saved easily in the patients medical chart for future reference.

For more information contact Bradford-Scott Data Corporation.

Meaningful Use ... for Dummies

Friday, February 19, 2010 by Jeremy Weaver

Meaningful What? Stimulus What? Who's on first?  Can somebody explain this in 500 word or less?

Let me break down Meaningful Use as simply as I can.

  • $19 billion have been allocated by the federal government to encourage the health care industry to adopt information technology (more specifically an Electronic Health Records System).
  • To be eligible to get some of the $19 billion you must do 3 things
  1. Be an eligible professional or hospital
  2. Implement a certified EHR product between 2011 and 2014
  3. Use it in a Meaningful Way

Okay, are you still with me?  Then let's go one level deeper. Let's make some assumptions:

  • You are an eligible professional (doctors of medicine, etc.)
  • You have or will have a certified EHR system.  (All vendors in the medical software industry will have to get their software certified (including CCHIT) or go out of business.  We are going to assume your system is or will be certified)

There are two types of incentive programs (The Medicare way or the Medicaid way).  You can pick either but you can't choose both at the same time!
 

  • Medicare:  Physicians that treat Medicare patients can receive up to $44,000 payable over 5 years.
  • Medicaid:  Physicians that treat Medicaid patients are eligible for up to $63,750 payable over 6 years

Are there strings attached?  Of course.  And the biggest string is called 'Meaningful Use'.  The Government isn't going to just give you some cash for buying or even implementing an EHR system.  You have to prove to them that you can use it in a meaningful way that improves patient health care.  And they plan to accomplish this string by outlining 25 objectives and ways to measure those objectives.  Most of the measurements are percentage based.  (For Example:   At least 50% of all clinical lab tests whose results are in a positive/negative or numerical format need to be recorded in the EHR as structured data.)

For a complete list of these objectives, I recommend that you check out CMS or contact Bradford-Scott.  One important note:  The Meaningful Use definition is still under a proposed state and can be commented on until March.

That's it.  That's the nutshell.  Oh, and there is one more catch.  Starting in 2015, those physicians who choose to not participate will receive a 1% reduction in their Medicare allowed charges.  This reduction will increase by 1% each year up to a maximum of 5%.

So the moral of the story is that if you have plans on implementing an EHR/EMR system don't wait.  If you begin using it in a meaningful way in 2011 you are going to get more incentive payments than implementing in 2014.  And if you don't implement by 2015 you  are going to lose Medicare reimbursements.

Do you need help on what to do next?  Whether you are cardiology, orthopedics, or family practice, contact Bradford-Scott and ask about our Sage Intergy EHR system and how it can help you prove your meaningful use and improve patient care.

(and I kept it under 500 words!)
 


Sage ePrescribe

Friday, February 19, 2010 by Jeremy Weaver
Are you looking for a safe, fast, powerful and convenient way to connect with pharmacies and payers to send your prescriptions electronically? 

Sage ePrescribe will allow you to send permissible prescriptions electronically to pharmacies which can help reduce phone calls from filling errors and easily automates new renewal requests.

Sage ePrescribe can be utilized as an integrated product with Sage Intergy EHR or a stand-alone ePrescribing solution with your existing practice management system.


Ask Bradford-Scott how Sage ePrescribe can make your office more efficient on your day-to-day prescription requests.

What does 'Meaningful Use' of an EHR system mean?

Friday, February 5, 2010 by Jeremy Weaver
On Dec 30, 2009, CMS issued a notice of proposed rule making that provided information about the Medicare and Medicaid EMR/EHR incentive programs.  Also included was a proposed definition for the term 'Meaningful Use'.  In short, it basically outlines what an eligible professional or eligible hospital must do to prove 'meaningful use' of a certified EMR/EHR system to be eligible for the incentive payments.

For Providers, the proposed rule lists 25 objectives and measurements that must be met to prove Stage 1 Meaningful Use. 

For example:  It doesn't just state that you must have a certified EHR system that can send prescriptions electronically or that you use it, instead it states an objective and a measurement.
  • Objective:  Generate and transmit permissible prescriptions electronically.
  • Measurement:  At least 75% of all permissible prescriptions written by the eligible professional are transmitted electronically using a certified EHR technology.
Almost all of the 25 objectives have measurements this way to prove to CMS that the EHR is actually being used ... in a meaningful way.  We are currently in a 60 day comment period to the rule and CMS is asking for your feedback.

For more information about Meaningful Use, I encourage you to go to CMS' website and read as much information as you can and send any comments you have to CMS.

I also encourage you to go to Bradford-Scott's website and find out more about Intergy EHR by Sage and how Bradford-Scott and Intergy EHR can help you move towards becoming a meaningful EHR user!

How quickly can I implement EMR/EHR to meet Meaningful Use Requirements?

Friday, February 5, 2010 by Jeremy Weaver

One concern in implementing an Electronic Health Records system is the length of time it takes to get it up and running.   You don't have too look hard on the Internet to find examples where it took 6-12 months to get the implementation off of the ground.

Here are some tips when trying to determine the time frame towards a successful EMR/EHR implementation:

  1. Talk to your EMR/EHR vendor about realistic expectations towards a 'Live Date'.  Then stick to those dates.  Canceling training sessions can throw off your live date.
  2. Be prepared for the training sessions to get the most out of your training time.
  3. Make sure your Physicians are committed to learning the product and that they can schedule time to be trained on the product.  Let's face it.  An EMR/EHR product is only as good as the Dr that is using it.  They need to commit to learning it.
  4. If you are implementing both an EMR/EHR and an Integrated Practice Management System at the same time plan the best use of your time.  Have your Front Office and Billing Staff learning the PM, while your clinical staff begins setting up their EHR templates.  This way both parties can get up and live on the product without waiting on the other side.
  5. Make sure your Physicians are committed to learning the product ... wait, did I say that already?  Well it is worth saying it again. The Physicians are busy but without them committing to learning the product your implementation could take months longer than necessary.
  6. With a push to get your EMR/EHR system up and running in 2011 to prove your 'meaningful use', expect your software vendor to have a  line of physicians wanting to implement.  Get in line sooner than later! Don't delay or you could risk not being ready in time.
  7. (and maybe the most important) Contact Bradford-Scott!  We can help you design a proper implementation schedule and get your staff up and running on Intergy EHR by Sage.

Sage Health Care Summit

Friday, October 23, 2009 by Jeremy Weaver



The Sage Summit 2009 is taking place in a few weeks in Atlanta.  All Sage customers can attend for a fee.  The Summit will have workshops to learn about software tips, new product development including new technologies and provide technical solutions.

On the healthcare side there will be information about Intergy EHR and Intergy Practice Management (along with many other products).  After looking though the agenda this will be a great place to learn about getting the best out of your Medical Charting Software or your Electronic Medical Record system.

They also plan on having technical support sessions where you can schedule time to sit down with a Sage Support Technician and work on a wide range of topics including your specific issues from Pediatrics EMR to something related only to Orthopedics.

It looks to be a great and valuable time.  If you'd like more information click here or go out and Google 'Sage Summit'.

Bradford-Scott is a proud Changel Partner with Sage.  To find out more about BSDC follow this link to our website.
 


Rating our Customer Service in the Medical Billing Industry

Tuesday, October 13, 2009 by Jeremy Weaver
If you've been reading our blogs I'm sure you've come across a few references to our past survey scores.  Does 9.39 ring a bell?  We are very proud of that number and the numbers we've scored from past years.  We consistently are rated by our medical software clients above a 9.2 for our customer service.

Well it is now that time of year again.  We are getting ready to send out the 2009 surveys and we are excited about it.  This year we continued a Survey Improvement Campaign where all of our medical employees called each one of our clients periodically throughout the year to just touch base and make sure things were going okay.  We just want to make sure we are meeting all of their needs and it is a good way to double check that they are using the medical billing software to the fullest, making sure insurance claims are getting paid, back-ups (either on site or remote) are completing, and that they are using all the features of the electronic medical records system.

Something new we started this year was to put together a specialized team of employees to target any client who returned a survey in 2008 that scored us below an 8.5.  We only had 12 clients in 2008 return a survey with a score of 8.5 or lower.  If the client didn't feel that they could give us a 10, we want to know why and try to figure out what we can do to improve that score this year.

With these extra touches, along with the outstanding service we try to already provide, we hope that our clients recognize the Bradford-Scott relationship not as a Medical Vendor vs. Practice Relationship but recognize us more as a partnership with their business.

Starting next week the first of the surveys should be mailed and we are hoping for a record number returned this year and many many 10s! 

Making Changes to ANSI HIPAA Formats

Wednesday, September 23, 2009 by Jeremy Weaver
Question: When is an 'OR' not an 'OR'? 
Answer:  When Medicare is involved.

I just finished making some programming changes to our ANSI 4010 programs that build our electronic claim files for our practice management software product.  You see some of our podiatry clients started getting some rejections from Indiana Medicare recently.  After our medical claims support staff did some research we determined that Medicare changed the rules ... again.

This is straight from the Medicare Part B claims specifications for Routine Foot Care that was revised just this month (9/2009) ... And I quote 'If billing electronically, the NPI number of the MD ... providing active care must be reported in the following format:  Loop 2310E or 2420D ...'  Awesome!  We do report this in the 2420D loop and have for years.  This is for the specific line item, so that makes sense.  Our cleints should be golden!

Well evidently Medicare has decided since publishing this that the wording of 'Loop 2310E or Loop 2420D' actually means you MUST report this is the 2320E or we will reject your claim.  Wait, what?  Thanks for being clear about that!  When did 'or' stop meaning either?What ever happened to the HIPAA standardization?  Why has this worked just fine since 2003, but now they need to change things?

The programming change wasn't difficult and has already been made to our medical practice billing software and our clients will be resubmitting claims soon.  But consider this the next time you are looking at medical claims software in Indiana or the surrounding states.  Who is going to help you interpret what Medicare (or another payer) wants when they start changing the rules.  Will your Medical Software Vendor help you determine the best course of action for your practice and quickly make any necessary changes to help get your claims going out and payments coming in?

Bradford-Scott will be.  We are committed to helping our clients get the most out of their electronic billing system.  And when that means making on demand payer changes to keep claims and payments flowing we will do so as quickly and as accurately as possible.

Combining a Nationally Backed Software Product with Local Support

Monday, August 31, 2009 by Jeremy Weaver
When picking a practice management or EHR system, do you go with a nationally backed product from one of the big boys and have to deal with their less than stellar support or do you partner up with the local guy for his service, but worry about what product he can offer?

The answer is easy.  You pick the local guy with outstanding customer service that offers the same product as the large software companies. Combining a nationally backed software product along with a local customer service oriented reseller gives you the best of both worlds when shopping for new medical practice billing software.
  • Intergy By Sage is a comprehensive practice management system that provides advanced scheduling, billing, and management tools that will help your practice run more smoothly and efficiently.
  • Sage Intergy EHR V5.5 is CCHIT 2008 certified Electronic Health Record software that is designed to complement the clinical approach of your practice.
Both of these products are offered by Bradford-Scott Data Corp, a local company who has been providing the highest level of customer service to its clients for the last 25+ years.  Headquartered in Indianapolis, IN with an office in Ft. Wayne, IN, Bradford-Scott can reach deep into the Midwest to provide that extra special touch.  With customer support calls returned with an average response time sitting just over 7 minutes and annual customer service survey scores rating us continually above a 9.3 (on a scale of 1-10) Bradford-Scott can provide you with the answers and hand holding your staff needs on a daily basis.

Automated Appointment Reminders

Friday, August 28, 2009 by Jeremy Weaver
I have a dentist appointment September 9th.  It is just my regular 6-month cleaning; nothing major going on.  I know this because I received a reminder post card in the mail from my dentist.  And on September 8th I expect to get a phone call from their office staff reminding me that I need to show up the next day.

Appointment reminders are cool!  Without them, my teeth would have surely rotted out by now.  But how much time is my dentist office wasting sending out those cards or having an office staff member do nothing but call patients every day?

Now, automated appointment reminders are awesome!  Bradford-Scott has integrated our health care billing software with the Phone-Tree Patient Messaging System.  Phone-Tree will read each of your patient scheduled appointments for the next day (or a few days in advance if you wish) and make a personalized phone call to each patient reminding them of their appointment!  Just think of all the benefits that Phone-Tree could provide your office:
  • Reduce no-shows by pre-confirming appointments
  • Increase office efficiency by reminding patients to bring necessary paperwork and records
  • Improve collections by reminding patients of their balances and co-pays
  • Eliminate staff involvement in delivering appointment reminders and lab test results
Consider adding an automated appointment reminder feature to your practice management system to help remind patients (like me) that they are supposed to show up for their appointments. 

Keeping EHR Implementation Time Frames Short

Monday, August 10, 2009 by Jeremy Weaver

One concern in implementing an Electronic Health Records system is the length of time it takes to get it up and running.   You don't have too look hard on the Internet to find examples where it took 6-12 months to get the implementation off of the ground.

Here are some tips when trying to determine the time frame towards a successful EHR implementation:

  1. Talk to your EMR vendor about realistic expectations towards a 'Live Date'.  Then stick to those dates.  Canceling training sessions can throw off your live date.
  2. Be prepared for the training sessions to get the most out of your training time.
  3. Make sure your Physicians are committed to learning the product and that they can schedule time to be trained on the product.  Let's face it.  An EMR/EHR product is only as good as the Dr that is using it.  They need to commit to learning it.
  4. If you are implementing both an EHR and an Integrated Practice Management System at the same time plan the best use of your time.  Have your Front Office and Billing Staff learning the PM, while your clinical staff begins setting up their EHR templates.  This way both parties can get up and live on the product without waiting on the other side.
  5. Make sure your Physicians are committed to learning the product ... wait, did I say that already?  Well it is worth saying it again. The Physicians are busy but without them committing to learning the product your implementation could take months longer than necessary.
  6. (and maybe the most important) Contact Bradford-Scott!  We can help you design a proper implementation schedule and get your staff up and running on Intergy EHR by Sage.

Implementing EHR ... Size doesn't matter

Monday, August 10, 2009 by Jeremy Weaver
Implementing an Electronic Health Records system for a large or small practice makes sense.  But different size practices may choose different methods towards a successful implementation.

A small practice may choose to implement the features of EHR in phases.  They may find it beneficial to start out with
  • Patient Registration
  • Document and Image Management
  • Scheduling
  • ePrescribe Prescription Writing
A larger practice will not only want to implement these same features, but may want to include
  • Orders and Phone Tasking
  • Automating Lab Orders
  • Wireless Connectivity
  • Drug Utilization Review
However you choose to implement your EHR system, be sure to check out Bradford-Scott's Intergy by Sage EHR and Practice Management Product.  We can help design an implementation strategy that best suits your practice no matter how large or how small.

There is no need to fear a transition to EHR

Thursday, August 6, 2009 by Jeremy Weaver
Stupid creepy clown!There is no secret about it.  I hate Clowns!  Clowns are creepy and scare me to death.  I mean what exactly is funny about a clown? Absolutely nothing!  As I think back about where that fear started I would probably have to say I got it from that creepy looking doll in the Poltergeist movie.  What person in their right mind would create a clown doll like that!?  (I got the shivers, just finding this picture)

And while we are at it ... who likes snakes?  Ick!  I could go on and on about my own personal fears (there are plenty of them), but what do you fear?

One thing that you should not fear is moving from paper charting into the world of Electronic Health Records or EHR.  Yes, it can be scary to let go of all that paper and depend on your computer system for all of your patient medical records but Bradford-Scott can help you feel secure and confident as you make your transition.  So put your fears aside and call Bradford-Scott for your free consultation on how to enter the world of EHR.

Remote Backup for your Practice Management System

Friday, July 24, 2009 by Jeremy Weaver
How important is the data backup of your Practice Management or Electronic Medical Record System? I've actually had that answered to me as 'it is not important ... until I need it.'

As long as somebody is checking a log that the backup went through and some tapes are getting rotated, you should be good, right?   Think again.  
  • What happens when the tapes aren't getting rotated?
  • What happens when your tape isn't readable? 
  • What happens when the person in charge of the System Backup is on vacation?
  • What happens when a disaster strikes your office (such as a tornado or flood)?
  • How often are you replacing your tapes?
Luckily Bradford-Scott has a solution for you with our remote backup service. 

This option will not only backup your data at your office but also push a nightly data backup from your site to a secure server at Bradford-Scott.  E-mail notifications are sent to you nightly as to the status of the transfer and if for some reason there was an issue Bradford-Scott will also be notified.   This gives you the peace of mind that your data for your Medical Billing System is safe at your office and ours.

For more information about our Remote Backup and other Disaster Recovery solutions, contact Bradford-Scott.  Our consultants will evaluate your needs, explain the options and streamline your technology and data management operations.

317.713.2065 - www.bradfordscott.com

Happy 35th Birthday Jason Yonkman ... wherever you are?

Monday, July 13, 2009 by Jeremy Weaver
Save the Date!  July 13, 2009.  Jason Yonkman the Medical Software Manager here at Bradford-Scott turned 35 ... and oddly enough took the day off at the last minute.   There are many theories about why Mr. Yonkman took the day off ... so here from the home office are the Top 10 reasons why Jason isn't here today.

10)   He wanted to stay home and do some continuing education on our EMR and Practice Management products.  
 9)   He had a full day celebration planned and wanted to start first thing this morning.
 8)   He started celebrating Saturday night and hasn't stopped yet
 7)   He decided to do a Medical Office Billing Software Lecture Circuit in Indiana, Ohio, Kentucky, Illinois and Michigan
 6)   Being so old, he forgot where he put his keys. (it happens to all of us JY, don't worry about it)
 5)   He is setting up his home brewing kit that he got as a present.  
 4)   He was working on some custom templates specific for Pediatrics EMR
 3)   He likes eating birthday bagels that are a day old
 2)   At age 35, he is 1/2 way to age 70 so why bother doing anything

and the number 1 reason Jason took today, his 35th birthday, off is ....

 1)  He stayed home waiting on his Colts' season tickets (they were delivered today!)


Here at Bradford-Scott Data Corp we specialize in selling Electronic Medical Software and can meet your needs for ASP Practice Management, Enterprise Medical or regular Medical Claims Software.  We can also help you pick the right EHR software that best fits your needs.  And what a better birthday present to Jason than to add you as a new client.


Changes to your Medical Claims Software is coming with ANSI 5010

Wednesday, July 8, 2009 by Jeremy Weaver

And just when you thought it was gone .. HIPAA is back and better than ever! 

For those of us that lived through the Standard Transactions and Code Set updates to our medical office billing software back in 2003 that moved the industry's hodge-podge of EDI transactions to a standard format (ANSI 4010), we probably aren't to eager to relive it.

Well get ready ... because it is coming again.

In January CMS published 2 new final rules:

  • The first is an update to the standard transactions formats with the transition to ANSI 5010.  This is long over due, and is scheduled for implementation by all covered entities by Jan 1, 2012. (Jan 1, 2013 for small health plans)
  • The second rule is specific to the transition to ICD-10 codes.  Again, this has been talked about for a long time and now it seems like with the 5010 implementation this will be possible.  Implementation is scheduled for Oct 1, 2013 for all covered entities.

These rules are available at the Federal Register.

Bradford-Scott Data Corp has already started our preliminary research of the two new rules to determine what impact it will have on our physician billing software, what changes/updates we might have to make to our medical billing systems and more importantly how this will impact your cash flow.  In the coming months we will be working closely with our industry partners in both the practice management product development and clearinghouse areas to make sure these transitions will be as smooth as possible.

For more information about HIPAA and the new final rules, please visit the CMS website at

http://www.cms.hhs.gov/home/regsguidance.asp


For more information about Bradford-Scott's software solutions including:

  • Practice Management Software
  • Enterprise Medical Software
  • EMR Electronic Medical Records

Please visit our website at http://www.bradfordscott.com/index.php
 


 


Support Desk Hours

Thursday, July 2, 2009 by Jeremy Weaver

As we head into the July 4th Holiday weekend I know a concern for many medical offices is 'will I be able to get software and hardware support when my vendor is closed?'

Bradford-Scott Data has two types of support options for your Practice Management System and your Electronic Health Records systems.  Included in your software and hardware maintenance agreements is the unlimited use of our Support Desk.  You can log a call with our receptionist and our support team's goal is to return your call in under 29 minutes.  You can feel free to use the support desk as much as you wish and the number of calls you can log is unlimited!

And for those questions that might come up while we aren't in the office, we offer a second option for support with our After Hours Pager service.   Simply log a call into our v-mail system and a technician will return your call within 45 minutes.

So as a reminder, Bradford-Scott's Support for your medical office billing or EHR software is

Regular Support Desk:
  • Monday - Friday 8:30am - 5:00 pm EST
After Hours Support Pager:
  • Monday - Friday 5:01pm -  8:29am EST
  • Saturday, Sunday and all Holidays - 24 hours

 


The Benefits of a Single Source EMR Vendor

Wednesday, July 1, 2009 by Jeremy Weaver
Much of what you hear today when looking for a Medical Software Billing System is software, software, software.  While picking the right software product is extremely important and finding a company with outstanding customer service ratings (Bradford-Scott consistently has Customer Satisfaction Survey scores over 9.3 for the last 5 years) is a must, don't forget about the Hardware component of the deal.

Many people think that they can go out and buy any piece of Hardware from Dell or pick something up from Best Buy and expect it to work perfectly with their EMR software or practice management system.  And in most cases those pieces of equipment work out of the box with no problems.   Until ... you have a problem.  Then what?

You could wait on the phone for hours talking to your Hardware Vendor in another country who knows nothing about the medical records system that you have installed in your office.   As they are loading new drivers or replacing controllers are they really concerned with the applications that are loaded on the system?

At Bradford-Scott Data Corp, we are a single source EMR and Physician Billing Software Vendor.  That means that we have our own local Hardware Department staffed with many years of experienced Hardware technicians that can help you with that printer or scanner that stopped working.  We sell PC's and Tablets that are configured to work with the software.  And the fact that our Hardware Department is located in the same office at the Software Support Team helps resolve the 'gray' area calls quickly!

Sometimes a single source vendor just makes sense.