If you've been reading our blogs I'm sure you've come across a few references to our past survey scores. Does 9.39 ring a bell? We are very proud of that number and the numbers we've scored from past years. We consistently are rated by our medical software clients above a 9.2 for our customer service.Well it is now that time of year again. We are getting ready to send out the 2009 surveys and we are excited about it. This year we continued a Survey Improvement Campaign where all of our medical employees called each one of our clients periodically throughout the year to just touch base and make sure things were going okay. We just want to make sure we are meeting all of their needs and it is a good way to double check that they are using the medical billing software to the fullest, making sure insurance claims are getting paid, back-ups (either on site or remote) are completing, and that they are using all the features of the electronic medical records system.
Something new we started this year was to put together a specialized team of employees to target any client who returned a survey in 2008 that scored us below an 8.5. We only had 12 clients in 2008 return a survey with a score of 8.5 or lower. If the client didn't feel that they could give us a 10, we want to know why and try to figure out what we can do to improve that score this year.
With these extra touches, along with the outstanding service we try to already provide, we hope that our clients recognize the Bradford-Scott relationship not as a Medical Vendor vs. Practice Relationship but recognize us more as a partnership with their business.
Starting next week the first of the surveys should be mailed and we are hoping for a record number returned this year and many many 10s!
Powered by Compendium Blogware
Comments for Rating our Customer Service in the Medical Billing Industry