Much of what you hear today when looking for a Medical Software Billing System is software, software, software. While picking the right software product is extremely important and finding a company with outstanding customer service ratings (Bradford-Scott consistently has Customer Satisfaction Survey scores over 9.3 for the last 5 years) is a must, don't forget about the Hardware component of the deal.
Many people think that they can go out and buy any piece of Hardware from Dell or pick something up from Best Buy and expect it to work perfectly with their EMR software or practice management system. And in most cases those pieces of equipment work out of the box with no problems. Until ... you have a problem. Then what?
You could wait on the phone for hours talking to your Hardware Vendor in another country who knows nothing about the medical records system that you have installed in your office. As they are loading new drivers or replacing controllers are they really concerned with the applications that are loaded on the system?
At Bradford-Scott Data Corp, we are a single source EMR and Physician Billing Software Vendor. That means that we have our own local Hardware Department staffed with many years of experienced Hardware technicians that can help you with that printer or scanner that stopped working. We sell PC's and Tablets that are configured to work with the software. And the fact that our Hardware Department is located in the same office at the Software Support Team helps resolve the 'gray' area calls quickly!
Sometimes a single source vendor just makes sense.
Many people think that they can go out and buy any piece of Hardware from Dell or pick something up from Best Buy and expect it to work perfectly with their EMR software or practice management system. And in most cases those pieces of equipment work out of the box with no problems. Until ... you have a problem. Then what?
You could wait on the phone for hours talking to your Hardware Vendor in another country who knows nothing about the medical records system that you have installed in your office. As they are loading new drivers or replacing controllers are they really concerned with the applications that are loaded on the system?
At Bradford-Scott Data Corp, we are a single source EMR and Physician Billing Software Vendor. That means that we have our own local Hardware Department staffed with many years of experienced Hardware technicians that can help you with that printer or scanner that stopped working. We sell PC's and Tablets that are configured to work with the software. And the fact that our Hardware Department is located in the same office at the Software Support Team helps resolve the 'gray' area calls quickly! Sometimes a single source vendor just makes sense.
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