I recently took my glasses to a local optomatrist that has a chain of locations in our area. I did not buy my glasses there, but I was hoping they could help me fix the lens that had popped out of the frame. The woman at the office was very nice and tried for several minutes to repair the glasses, but was ultimately unable to do so. She kindly offered to send the glasses to their lab at another location, and let me know this would be a complimentary service. They would call me a few days later and I could pick them up. I was so pleased with this store's service, and left with a good feeling about leaving my glasses in their care.
>>>>
Fast Forward to "
A few days later"
No response from the optomitrist. I decide to give them a few days as I was quite busy that week anyway.
>>>
Fast Forward to
10 days after dropping off the glasses
No response from the optomitrist. I called the office, was put on hold, my number was taken and I was assured someone would return my call in a few minutes. I know they are a busy location, so I was not alarmed.
>>>
Fast Forward to
14 days after dropping off the glasses
I have not received a call back, and I have not received any information as to why my glasses are missing. A return call to the optomitrist results in my number being taken again and another assurance that someone will call me back in a few minutes. I wait several hours, and then call them again. I am beginning to think that my $600 glasses have been lost! This time I am told that my glasses were shipped to the wrong store, and that they will be shipped to the correct store in a few days. The office will call me when they arrive. I am hoping that this really is the case. Unfortunately, after this poor experience, I am unlikely to ever use this store again.
I never really paid too much attention to customer service before I began working for Bradford Scott Medical. Now I feel like I pay more attention to the service I receive than I do to the product I am purchasing!
Bradford Scott has best in the business customer service. We always call our clients within 29 minutes of receiving their call during business hours. We do our best to update clients on open issues every two days, but more often than not we can solve the problem the same day. If you want your Medical Billing Software and EMR vendor to take great care of you and give you awesome customer service, contact
Bradford Scott Medical today!
Times are changing and technology for medical practices is changing toward EMR Adoption. Some physicians are embracing this head on, while other are more hesitant to take the first step. Well, now is the time to take the plunge and consider EMR Adoption for your practice for many different reasons:
- Supported EM Coding using a built in E&M Calculator.
- EHR Stimulus Money is waiting for you!
- Convenience of having all your patient medical records at your fingertips.
- DUR review to notify you of any drug interactions that may occur.
- Paperless Electronic Patient Charting.
- Backing of the Medcin Database.
- E-Prescribing
- Integrated product with Medical Insurance Billing Software.
Bradford Scott Data Corporation offers Intergy by Sage EMR and Medical Office Billing Software. In addition to a fabulous product, we can also offer you the VERY best customer service around. To schedule an EMR Demo for your practice, contact us at
Bradford Scott Medical.
Bradford-Scott Data Corporation, a premier Indiana Electronic Medical Records (EMR) vendor is proud to announce a state-of-the-art Remote Monitor System (RMS) for its Intergy Enterprise Medical Software clients. With RMS, a doctor's office now has peace-of-mind knowing that their Electronic Medical Records (EMR) and Practice Management (PM) systems are running error-free, all-the-time.
Unlike most other Enterprise Medical Software products, Bradford-Scott's Sage Intergy Enterprise Medical Software solution provides real-time remote system monitoring with the built-in Remote Monitor System (RMS).
With RMS, not only does Bradford-Scott monitor each of their client's medical billing systems, proactively looking for critical errors that could lead to unnecessary system downtime, but also they provide continuous software updates, ensuring that their clients always have the latest, most advanced medical billing software available.
To find out more about this sophisticated Indiana EMR solution, call Mike Bessignano at
Bradford-Scott Data Corporation at 317-713-2065 for an EMR Demo.
I recently bought a new car. I had been researching for months, trying to find exactly what I wanted. I loved my new car from the first time I drove it. What I wasn't counting on was that my Golden Retriever, Walter, did not like it one bit! He did not like having to jump into a much taller vehicle, and I'm sure the new car smell didn't smell as great to him as it did to me! Over the last several weeks I have taken him for rides in the new car, and let him acclimate himself to the big change. Now he jumps right in without hesitation.
Change can be hard, especially when it affects your business. As an Intergy Practice Management Systems trainer at
Bradford-Scott Medical, I try to help my practices take their system change in stride. Focusing on the differences between the old and new Medical Billing Systems often takes away from the helpful benefits that the new billing software can bring to the practice. After a short period of time, those differences don't seem so great. Oftentimes adapting your workflow, can often bring out more efficient ways of doing things at your office.
At Bradford-Scott we focus on your practice's needs and will do our best to make your transition to a new system as seamless as possible.
Contact us today to see what we can do to help your practice.
I was reading an article on CNN.com about which parts of health care reform were going to take effect when. Under the category of "Within the first year", I found the following items:
- Young adults will be able stay on their parents' insurance until their 26th birthday
- Insurers will not be able to rescind policies to avoid paying medical bills when a person becomes ill
- New plans must provide coverage for preventive services without co-pays. All plans must comply by 2018
- A 10 percent tax will be imposed on amounts paid for indoor tanning services on or after July 1
Really? That one kind of caught me off guard. I've never been to a tanning bed nor do I ever plan to go to one. It just seemed like kind of a random point thrown into the bill. If this is considered a 'sin' tax such as those imposed on alcohol, tobacco and gambling, why not? I'm sure tanning beds do increase the rate of skin cancer which has to be paid for by insurance. I like to spend time outside in the summer, so hopefully they won't start taxing outdoor sun exposure time!
On a different note, Chris Thorman's article, "
EHR Software Market Share Analysis" states that at least 56% of all office-based physicians do not have any electronic health records at this time. And only 6% have a fully-functional EHR adoption. What does this mean? It means that it's time for you to contact
Bradford-Scott Data Corporation, schedule a
Sage Intergy EHR demo, and reform your practice!
Cheers,
Mike
Many medical offices focus on Practice Management Software to handle their scheduling and billing. They also focus on a Electronic Medical Records software to document their patient visits and health care. However there is another piece of the puzzle and that is Patient Charting or Imaging.
Document Imaging is a great way to get started on a EHR System before fully implementing your EHR System. Document Imaging consist of all the documents in a patient chart. Usually falling into one of these categories:
- Patient Registration
- Medication Lists
- Patient Visits
- Labs
- X-Rays
- Correspondence
After your practice has implemented a EHR system most of these items are generated or electronically received in the system. However until you are using the system the practice will need to rely on the information from their existing paper patient charts. Using a Patient Charting System or Imaging system will allow the practice to get their patient charts in the system to ease the transition to a full blown EHR System.
There are many benefits to this. It will allow the practice to work out a system that goes with their work flow of getting old and new documents scanned into the patient chart. It will also allow all the staff in the office to find the chart at their finger tips from their desk whenever they need it. Not to mention the doctor will have the chart to view before seeing patients. There is no more searching for patient charts. They are all ready and available.
Bradfordscott Data Corp has a three phase implementation process that will allow medical offices to go live on the Practice Management, Imaging, and Full blown EHR System in phases. This is a very important piece that often gets overlooked. Use it as a stair step in converting your practice to Electronic Medical Records.
Bradfordscott Data Corp is a Medical Software company that offers many of products that cover all your Medical Practice needs. We currently offer a suite product that is an integrated product that offers Medical billing software and your electronic medical records software all in one product.
This allows for patient flow tracking to be viewed and editing from the Practice Management software and also the EMR System. There are other advantages as well with the schedule, tasking, and charge submission.
Bradfordscott also offers a large range of products to aid your medical office in their needs. Here is a list of a few of our products:
- Medical Billing Software
- Electronic Medical Records
- Claims Billing Software
- Electronic Statements
- Practice Portal
- Lab Portal Transmission
- Patient Portal
- Electronic Prescriptions
- Electronic Patient Charting
- Document Imaging
- Voice Recognition Software
- Computer Hardware
With our products we also offer a range of services to help take care of your office's every need. We offer classroom training, web training, call support, hardware support to name a few.
When shopping Medical Software Vendors, take a look at our products and services, ask for references, request a demo. We would love a chance to help you make your office more efficient and daily jobs easier.
Should I bill in house or outsource it? Most physician offices are faced with this choice at one time or another.
Bradford-Scott Data Corporation works with physicians that use both options. Is one better than the other?
Chris Thorman blogs about medical software at the
Software Advice blog. Thorman has written an article called "
Should You Outsource Your Medical Billing?" In the article, Thorman breaks down advantages, disadvantages, and even projected costs of both methods of billing. Another point he makes is that EHR Adoption makes in house billing easier, especially when the practice management system and the electronic medical records system are integrated.
Bradford-Scott is proud to offer CCHIT certified
Sage Intergy EHR v5.5 which integrates with our billing system,
Intergy by Sage. This suite of products offers electronic prescriptions, integrated charge posting from the EMR note to the billing system, and many other features designed to aid compliance with the EMR Stimulus plan / ARRA Regulations.
For more information about our products, our
local support and service, or to schedule an Intergy demo or an Intergy EHR demo, simply reply to this blog. You can also contact us at 317-713-2065 for more information.
Cheers,
Mike
What is EM Coding? EM coding is the process of assigning a Physician-Patient visit a 5 digit CPT code for Medical Billing purposes. These codes are national, standard codes used by all medical offices and Insurance companies to pay practices for the services provided.
Now that we understand what EM coding means, how can Electronic Health Records software help in coding the time and services that is provided to your patients?
Bradfordscott Data Corp has a software product available that will record the doctors findings, assessment, and plan for each patient and then assign it a code based on the information they have documented. This feature will ensure that your office is coding at the correct level to receive the reimbursement that you have earned.
So many times offices code a level lower in fear of an audit, just to make sure that they are not coding too high. In this instances there is no worries. The Electronic Medical Records system is built from a nationally backed database that will correctly code your visit based on the documented encounter note.
March Madness has begun! The 2010 NCAA Men's Basketball tournament is in full swing, and it began with an upset and two overtime games. Usually I'm sitting in a bar watching the games but today I happen to be at work. My enthusiasm has been dampened a bit by Purdue's recent woes.
The NCAA tournament is divided up into regions. Bradford-Scott Data Corporation has a large region in which we provide electronic medical records and medical office billing systems. We provide the following products in the following regions (color-coded by the teams represented by those :
- Indiana EMR (Purdue, Butler, Notre Dame)
- Ohio EMR (Ohio State, Ohio U, Xavier)
- Michigan EMR (Michigan State)
- Illinois EMR (shut out)
- Kentucky EMR (Kentucky, Louisville, Murray State)
If your practice is located in one of the above states and you are interested in EMR adoption, give us a call at 317-713-2065 or reply to this blog.
Boiler Up!
Cheers,
Mike
Bradford-Scott is located in the Indiana in the heart of the Midwest. We are known as one of the largest Medical Software Vendor in the area. Currently Bradford-Scott Data Corp is launching a campaign to bring EMR to you. We would love to come to your office and give an EHR Demo to display our systems capabilities as your new EHR System.
Our EHR and Medical Billing software is a high tech integrated system that is easy to understand and use. We are able to help you customize the system to fit your Medical office. This will not only improve the efficiency in your office, but will also qualify you for the available EHR Stimulus package.
The government is forcing the industry to all move towards an EHR system. They are offering an EHR Stimulus credit to those practices that have implemented an EHR system by 2012-2015. After that they are still requiring the medical practice to move to EHR, but with no stimulus offered.
So do not be left in the cold, get your EHR demo scheduled today and let us show you our product and services available!
What is the biggest complaint about going to the doctor's office? The amount of time we spend in the waiting room! Everybody is busy and tries to save time. If my doctor was always late, I would find a new Doctor. But how do you as a doctor know if your patients are waiting for hours in the waiting room?
This is a feature that our Medical Software Systems offer. The system has a tracking system that will track the time the patient spends at your office. The medical software not only displays the whole time the patient is there, but where they spend the most of their time at.
The system starts with your schedule in the Medical Office Billing Software. Then as the patient works their way into a room and is actual seen by a provider that time is tracked by the Electronic Health System. Bradford-Scott's Medical Software systems are integrated allowing an overall report to be created on your patent's time.
This will not only allow you to better server your patients, it will also prove the amount of time you spend with your patent's for Medical Billing coding. If you were ever under an audit you could prove the level of office visit that you are coding at.
This is a great benefit not only for patient satisfaction, but also for you as a doctor being able to code visits at the level you deserve.
In today's market there are a ton of good Electronic Medical Records Software Systems available. In fact choosing which software is extremely overwhelming. You are comparing price and features that are available on each EMR System, but are you comparing Medical Software Vendors?
There are many important things to consider that go beyond the actual software itself. When choosing a software vendor try asking some of the following questions:
- What kind of training do you offer? Is it classroom training, web-based training, or self training?
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- What is your implementation plan?
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- How can you offer me better service then your competitors?
- What Medical Software support is available to me on the product?
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- What kind of Back up support do you offer is something were to happen to my EMR system?
These types of question are usually things that are not asked when selecting a Medical Software Vendor. It is not only important that your Electronic Medical Records software is able to preform the way you need it, but it is also important that your Vendor will as well.
Bradford-Scott Data Corp offers customer service and support beyond most Software Vendors in the market. We offer continuous training with a live person even after your office is using the software. There are many advantages that could benefit your practice that you may not even know to ask about. Consider all your options before choosing your next EMR or Medical Billing Software.
What would Sheldon Cooper do? Sheldon Cooper is one of the main characters on the Big Bang Theory. It is a great comedy that revolves around the lives of some university research scientists.
Sheldon would certainly want to work with the latest and greatest research tools. If Sheldon were selecting a practice management software solution and an EHR system, I am confident that he would want a system that is completely integrated. Intergy by Sage is just such a solution. I am sure that Intergy by Sage is an option that Sheldon would consider. He would certainly plan it all out on his white board and list all the big benefits they might include some of the following features and benefits or the medical office billing software and EHR.
- It automates access to patient information
- Enables providers to make better decisions & provide better care
- Improves the accuracy of medical records
- Reduces the incidence of medical errors
- Reduces duplication of tests
- Reduces delays in treatments
- Health information is readily available
- Electronic prescriptions sent to pharmacy of your choice
- Prescriptions printed making them easier to read by you and the pharmacist
- Reduces the amount of paper in the office & in patient records
- It is an electronic version of a patients medical history, including medications, vital signs, past medical history immunizations, lab data, etc.
- Electronic prescriptions and incentives for using it. Intergy EHR is part of Stimulus package.
For more information about our EHR please follow this link http://www.bradfordscott.com/med_prod_ehr.php
Purdue won at Ohio State last night! It took some definite teamwork to pull this one off. On a night when Robbie Hummel was invisible, Grant and Johnson stepped up to help the Boilers beat the Bucks.
The medical software and hardware departments here at
Bradford-Scott Data Corporation also employ a great amount of teamwork. In any given day, there are a lot of assignments that need to be accomplished, and the team comes together to do all of these things:
- Phone support for medical billing system and electronic medical records software
- Phone support for hardware, including servers, printers, backups, etc.
- Training classes for new and existing medical claims software and EMR customers
- On-site implementation of Intergy by Sage and Intergy EHR by Sage
- EDI Enrollment for new and existing customers
- R&D for our medical office billing software and EHR software
- Interface work with hospital information systems, labs, and EMR systems
- Countless other things...including blogging!
Bradford-Scott is a team that wants to work for you. Our
service and support team is the best in the Midwest and we can prove it. In fact, we scored 9.52 on a scale from 1 to 10 with 10 being the highest on our most recent surveys. Go team! Boiler Up!
Cheers,
Mike
It's Fat Tuesday! I got some beads at the restaurant at lunch and I've gotten lots of comments about them. I think I'd rather be in New Orleans than here right about now. But I'm not, so why not have a little fun at work? Here's what Mardi Gras and
Bradford-Scott Data Corporation have in common:
- M - Medical Office Billing Software experts for over 25 years
- A - Always providing the best service and support in the Midwest
- R - Ready to upgrade your office to electronic health records
- D - Doing whatever it takes for our customers to succeed
- I - Intergy by Sage and Intergy EHR by Sage products
- G - GUI, Windows-based product line
- R - Real-time claim-tracking, lab interfaces, electronic prescriptions
- A - A+ service, as proven by our...
- S - Survey scores. Our 2009 customer support survey score was 9.52!
Enjoy your Mardi Gras! And when you wake up tomorrow, give us a call at 713-2065 to find out about the products and support that Bradford-Scott Data Corporation can provide you with.
Cheers,
Mike
**Last week marked the opening of the 60-day window for public comment about the HHS’ meaningful use” rules. Input from practitioners and other stakeholders will help to refine the final version, which is expected to be completed in Spring of 2010.
**Since the Health Information Technology Policy Committee’s July 2009 meeting, many practitioners have been feeling uneasy about moving forward with what could potentially be a large financial and human resource investment without more definite and final criteria defining meaningful use. The December 2009 updates do not significantly change the committee’s earlier direction. Variations are minor, and include the ability to implement drug-drug/drug-allergy checks, e-prescribe and check insurance availability electronically.
**While the clarifications are much welcomed, many providers (and some in the health information technology community) see a long road ahead in achieving meaningful use. The first step will be adoption, and providers are reticent to adopt unless they see the potential for a better work flow and improved outcomes for their patients.
**Providers, now’s the time to weigh in. You can accept the government’s initial effort and be subservient to the criteria, whether they are realistic or within reach. Or, make sure that the seeds are planted now for you to eventually cultivate technologies that remove complexity, are user friendly and have the greatest impact on patient care.
**I hope you choose to get involved and give your input for what "meaningful use" should consist of. At Bradford Scott we are striving to stay on top of what this really means and how medical providers are going to need to be using their EMR systems and their practice management systems. Before purchasing your EHR software and medical office billing software, you will need to read up on the meaningful use and make sure that the systems you look at meet the specifications required. Please contact us for more details:
www.bradfordscott.com/medical.php
What was supposed to be the big health care reform has hit the skids. Now that the Democrats' super-majority is gone, it looks like it may be even longer before any reform is passed. When it comes down to it, most people (excluding insurance companies) want some kind of reform. Physicians don't want their pay cut, patients don't want their benefits cut, but something needs to be done. My guess is that it's going to be a very slow process.
I looked the AMA's website and it details the following about reform:
The American Medical Association (AMA) has identified seven critical elements necessary to improve access to affordable, quality care and reduce unnecessary costs in the current system:- Health insurance coverage for all Americans
- Insurance market reforms that expand choice of affordable coverage and eliminate denials for pre-existing conditions
- Assurance that health care decisions will remain in the hands of patients and their physicians, not insurance companies or government officials
- Investments and incentives for quality improvement, prevention and wellness initiatives
- Repeal of the Medicare physician payment formula that would trigger steep cuts and threaten seniors' access to care
- Implementation of medical liability reforms to reduce the cost of defensive medicine
- Streamlining and standardizing of insurance claims processing requirements to eliminate unnecessary costs and administrative burdens
It remains to be seen what will happen with health care reform. No matter what is decided,
Bradford-Scott Data Corporation has a medical billing system that will help your practice cope.
Intergy by Sage is our medical office billing software and you can find out more about it by searching our website via the link above or contacting us through this blog.
Cheers,
Mike
Is Your Practice Ready for the Red Flags Rule?
Like many of our customers, we strive to stay on the pulse of industry changes. For me, reading up on health care trends is about more than staying in-the-know and being able to speak intelligently about the vast changes going on around us. I try to stay current because our customers depend on it. Today, I want to share with you my knowledge about an important industry game-changer, and explain what is included in your medical software system to facilitate a smooth adoption of this new policy for every one of your customers. We know how important your patient medical records are to your practice.
What are some of the types of companies that must be Red Flags Compliant?
Retail Stores Carrying Credit
Banks & Credit Unions
Auto Dealers
Equities Brokerage
Telecommunications
Debt Collectors
Credit/Debit Card Issuers | | Mortgage Lenders
Check Cashiers
Utility Companies
Hospitals
Health Care providers
Insurance
Foreign Bank Branches |
Starting June 1, 2010, the FTC will begin enforcing the Red Flags Rule. This law will require health care providers that are considered "creditors" to develop a written program to identify, detect, and respond to indicators or "red flags" of identity theft. If your organization allows deferred patient payments until services are rendered and insurance is collected, you are considered a "creditor" by the FTC, and the Red Flags Rule applies to you. In order to assist health care providers, the AMA has prepared a guidance document along with sample policies.
Our EMR systems and practice management system has several built-in tools that facilitate adoption of your Red Flags Rule policy. These include:
- Patient "Dup Check" - Detect duplicate SSN or Last-First-DOB entries in your system.
- Patient Merge - Detect information similarities across all your patient accounts.
- Insurance Eligibility - Detect PHI that conflicts with insurance provider records.
- USPS statements Verification - Detect addresses that conflict with USPS database.
- Scanned images programs - Capture images of your patients driver's license and insurance card.
- Patient Notes & account alerts - Flag an account in question and keep track of the investigation process.
As your medical office software provider, here at Bradford Scott data Corporation, we are dedicated to your success and we are committed to delivering quality solutions that keep you on the cutting edge of compliance. Does your medical office billing software and EMR system cover all your needs to help you get ready for the Red Flag rule? Contact us for all of your Physician medical billing needs bradfordscott.com/index.php
The following is an excerpt from the National Government Services, and could affect any provider who submits Medicare secondary claims through any medical office billing software.
To be directed to the CMS website follow this link http://www.cms.hhs.gov/Medicare Claims Not Crossing Over to the Supplemental Insurer
National Government Services is informing all providers, physicians, and suppliers to an issue that occurred starting on or about January 1, 2010, and would have negatively impacted their patients' crossover claims.
National Government Services has learned that due to a system issue with the Common Working File (CWF), some claims are not crossing over to the supplemental insurance carrier for benefits.
CMS states that they are working on this issue and they further recommend that providers do the following;
* Examine your Electronic Remittance Advice (ERA) or standard paper remittance advice to determine if your patients' claims are identified as having been crossed over to your patients' supplemental insurers. Remittance Remark Code MA 18 will indicate your claim has crossed over to the supplemental insurer.
* If you determine these claims were not crossed over, you are within your rights to submit claims to your patients' insurers for supplemental payment using methodologies acceptable to those entities.
We have taken support calls on this issue, this is just one example of the payer issues that Bradford-Scott Data corporation attempts to monitor to assist our clients with their medical billing software and claims issues. If at any time you have a question regarding an electronic rejection you have received on a report 05 or from a report 11 (payer issued) Please do not hesitate to contact our support line at (317) 713-2065 and we will do our best to assist you. For information on our Intergy medical billing software follow this link
http://www.bradfordscott.com/med_prod_practice.php
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