I recently took my glasses to a local optomatrist that has a chain of locations in our area. I did not buy my glasses there, but I was hoping they could help me fix the lens that had popped out of the frame. The woman at the office was very nice and tried for several minutes to repair the glasses, but was ultimately unable to do so. She kindly offered to send the glasses to their lab at another location, and let me know this would be a complimentary service. They would call me a few days later and I could pick them up. I was so pleased with this store's service, and left with a good feeling about leaving my glasses in their care.
>>>>Fast Forward to "A few days later" No response from the optomitrist. I decide to give them a few days as I was quite busy that week anyway.
>>>Fast Forward to 10 days after dropping off the glasses No response from the optomitrist. I called the office, was put on hold, my number was taken and I was assured someone would return my call in a few minutes. I know they are a busy location, so I was not alarmed.
>>>Fast Forward to 14 days after dropping off the glasses I have not received a call back, and I have not received any information as to why my glasses are missing. A return call to the optomitrist results in my number being taken again and another assurance that someone will call me back in a few minutes. I wait several hours, and then call them again. I am beginning to think that my $600 glasses have been lost! This time I am told that my glasses were shipped to the wrong store, and that they will be shipped to the correct store in a few days. The office will call me when they arrive. I am hoping that this really is the case. Unfortunately, after this poor experience, I am unlikely to ever use this store again.
I never really paid too much attention to customer service before I began working for Bradford Scott Medical. Now I feel like I pay more attention to the service I receive than I do to the product I am purchasing!
Bradford Scott has best in the business customer service. We always call our clients within 29 minutes of receiving their call during business hours. We do our best to update clients on open issues every two days, but more often than not we can solve the problem the same day. If you want your Medical Billing Software and EMR vendor to take great care of you and give you awesome customer service, contact Bradford Scott Medical today!
As a women's health provider, you face two unique sets of challenges... You are responsible for everything from long-term preventive care to managing acute and chronic health conditions. At the same time, you are required to document and analyze visit information to track pregnancy progress and manage risk. Intergy EHR by Sage, in conjunction with Intergy by Sage practice management, provides the tools you need to help you manage your business and care for your patients more effectively.Contact us today for more information or to schedule your free consultation.
My husband and I own a 109 year old house that we are restoring. Our current project is windows, insulation, and new siding. This is a huge undertaking, but it is actually going fairly well. We bought 16 new windows this spring to do the project. I made sure that they were Energy Star qualified so we would qualify for the $1500 credit. Well...... completing the paperwork for my Tax credit I find that the windows are .001 UVFR away from qualifying for the credit. Lesson learned, make sure you qualify before purchasing!
Point of the story is dealing with the requirements for tax credits can be tricky. So when you are implementing an EMR System and Electronic Prescribing Software, be sure to fully understand Meaningful Use and all requirements for receiving your EMR Stimulus money.
Bradford-Scott Data Corp not only keeps up-to-date with the changes in Meaningful Use and what that means to our practices, but we also provide a guide to let you know what Meaningful Use means to you. What Electronic Medical Records Features are required for you to qualify as a EHR Systems user and qualify for the stimulus money!
This has been a week of running. My daughter's first cross country meet of the year was last Saturday. My son's first cross country meet ever was Wednesday. And I ran nearly 10 miles this week.
What else has been running this week? Bradford-Scott. Even though we've had 6-10 service reps in Sage Intergy training all week, we've kept support running on all cylinders, including:
Full phone support staff supporting over 200 Intergy, MENDS, and Navigator customers
Training staff visiting a pediatrics Intergy customer for a review
Update to Intergy v6.0 for one of our largest Intergy medical software Kentucky clients
Electronic health records upgrade for a Pediatrics EMR customer
No rest for the wicked. Bradford-Scott is running to service our customers all the time, and so am I. Now excuse me as I run off to happy hour!
One of the coolest features in Bradford-Scott's EMR System is the Flowsheets screen. We can customize your EMR system to show the items that you wish to track and also group them together based on condition that you are trying to monitor.
Here are some of the features:
Customize list of vitals, findings, and lab results to show on the patients flowchart. in the Patient Records System.
Graphing- Display a visual graph of the change in a component of the flowsheet over time. You can graph one item or several items together.
Medication Duration- The screen will display the medications that the patient is taking in comparison to the items that you are tracking in your flowsheet. This will quickly show the provider how the medication is affecting the patients findings.
Growth Chart- There is a built in growth chart that will plot and child's height and weight automatically.
Flowsheets are just another great feature in Electronic Medical Records that will make it easier for providers to care for their patients.
This week at Bradford-Scott we have a Technical Trainer in to provide additional training on our EMR System and Medical Software System. There are some things we already know and some things that are new to us. It is important to continuously educate yourself on your systems for there might be something that makes your job easier!
Continuing Education is important to our Electronic Health Records, and Medical Software System clients. Bradford-Scott Data Corp provides free classes that can either be attended in a webinar or classroom environment. These classes cover different areas of the software systems. This allows you to take courses on areas that are most needed.
I have a Medical Software client that attends a basic overall training session once a year. This person leaves the class with something new each time. She says that she will continue to come once a year because she has found so many shortcuts that make her day to day tasks easier.
Many physicians know about the current proposal for the EMR Stimulus package, but question what the difference is between the Medicaid Incentives and the Medicare Incentives. Although both of these packages seem great, you will need to decide which package will work best for your office.
The Medicaid Incentives and Requirements are as follows:
Must be a Physician, Dentist, Certifies Nurse Midwife, Nurse Practitioner, or Physician Assistant (In a Rural Health Clinic or FQHC lead by a Physician Assistant)
Have a minimum of 30% medicaid patient mix (20% for pediatricians)
Begins in 2011
May receive up to $63,750 over a 6 year period
1st year cost no later than 2016
No payments made after 2021 or more than 5 years
No Medicaid penalty for failure to demonstrate Meaningful Use
Does not require Meaningful Use the first year as long as you can demonstrate you are adopting, implementing, or upgrading
The Medicare Incentives and Requirements are as follows:
Must be a Doctor of Medicine or Osteopathy, Doctor of Dental Surgery or Dental Medicine, Dr. of Podiatric Medicine, Doctor of Optometry, or a Chiropractor
Begins in 2011
May receive up to $44,000 over a 5 year period
Incentive based on percentage of Medicare allowable
Must prove meaningful use for all patients, not just Medicare patients
Incentive payments end in 2015
Penalty reductions on Medicare reimbursements if not proving Meaningful Use starting in 2015 (1% a year capped at 3%)
You can see by these requirements, that it's better to begin your EMR Adoption sooner rather than later. At Bradford Scott Data Corporation, we will be happy to walk with you through your EMR Implementation and make sure you are up to date on the current changes in Incentive Requirements. Contact us for an EMR Demo today, so you don't miss out on one penny!
Times are changing and technology for medical practices is changing toward EMR Adoption. Some physicians are embracing this head on, while other are more hesitant to take the first step. Well, now is the time to take the plunge and consider EMR Adoption for your practice for many different reasons:
Supported EM Coding using a built in E&M Calculator.
EHR Stimulus Money is waiting for you!
Convenience of having all your patient medical records at your fingertips.
DUR review to notify you of any drug interactions that may occur.
Paperless Electronic Patient Charting.
Backing of the Medcin Database.
E-Prescribing
Integrated product with Medical Insurance Billing Software.
Bradford Scott Data Corporation offers Intergy by Sage EMR and Medical Office Billing Software. In addition to a fabulous product, we can also offer you the VERY best customer service around. To schedule an EMR Demo for your practice, contact us at Bradford Scott Medical.
This week I had a training session on Tuesday evening from 5-7pm on our Electronic Medical Records Software program. Bradford-Scott offers training times during the day and in the evenings to give your practice time to learn the EMR System and not interfere with your patient load. The training session was covering the Provider Desktop and Patient Charting. These are two areas of our EMR product that will be used daily by the clinical staff and providers.
The Provider Desktop consists of the providers schedule, Open Task, Open Encounters, and Open Orders. Our EMR System starts the provider out on this screen as a snapshot of all the items they would typically want to monitor.
Patient Charting was the next topic covered. There are many items in this area required to receive Medicare Incentives. Tabs represent different areas of the patients chart. Much like the tabs that are in your paper chart. Except these are items are easy to read and update. There is no need to dig around the chart in search of a document, everything is properly stored under it's specific tab as it is entered in the system.
The training session went well the doctors were more than thrilled with the Health Maintenance Screen. He quoted that to be his favorite screen of the system so far!
So now that you have purchased an Electronic Medical Records System you are having problems adjusting to documenting your patients visit on your new system. You may be feeling like you are so focused on your computer that you are not even looking at your patient. You may feel like it takes you three times as long to do the same amount of patient charting. Here are a few tips to make EMR Adoption an easier process.
Start the visit without your computer to maintain that patient doctor relationship
Face the patient with the laptop or tablet on your lap. This way it is easier to look at the patient from time to time and try to keep that patient relationship strong.
Practice, Practice, Practice...before going live on the EMR system take a few visits from each day and enter into the system. It may be extra time added to your work day but will make you feel more confident when the patient is in front of you.
Only choose certain visits and start slow. Do not plan on documenting a whole days worth of patients visits your first day, most likely you will get frustrated and quit using it all together.
Do not get hung up on one particular finding that you want to document and cannot find. Write it down and then ask your support team later.
These are just a few of our tips that we offer when implementing an EMR System. Bradford-Scott has been in the business of Medical Software for over 25 years. With our experience we offer the best support in the business.
A few years ago you could mention the acronym EMR and nobody knew what you were talking about. Today you mention EMR and everybody knows what it is, and it does not matter if you are speaking with a medical professional or patient. So what is the point of EMR and how can you benefit from implementing your Electronic Medical Records System?
Electronic Medical Records are used to create better tracking and reporting on patient care to ultimately allow providers to better care for their patients. One of the major features is the Health Maintenance piece. This feature will automatically put the patient in a preventative group of health guidelines based on age and sex. It will also apply a set of care condition guidelines based on the patients problem list.
The doctor is reminded of these care guidelines every time a patent's chart is accessed. As these guidelines are satisfied they will be removed from the list until they are due again. This feature is key to ensure that your patients are being treated for everything that is needed for them individually.
There are many other features of Electronic Medical Records that provide better care to patients. Health Maintenance is just one many. Contact Bradford-Scott Data Corp for more information.
Mark your calendars! If you're an existing Bradford-Scott Data Corporation PM or EMR client, we've got a special week in store for you. BSDC Customer Appreciation Week is August 23 through August 27. This year we're giving gifts and prizes to our customers such as:
Why consider an Electronic Medical Records System? • Improved Coding - With better documentation tools, your coding will be more accurate. Where there is more accuracy, better patient care and, in most cases, higher reimbursements will follow.
• Storage - Where are you putting those charts? Keeping them on-site takes up too much space and keeping them off-site takes up too much of your money. Use your space for another exam room and use your money for whatever you want, not renting the unnecessary.
• e-Prescribing - Did you know that, on average, your staff spends 10 minutes handling prescription refill calls alone? How many of these calls are they taking each day? You're paying them how much per hour?
• Malpractice Premiums - Did you know that some insurance carriers offer discounts to those providers using EHR? It's true... Some even offer discounts all the way up to 20%, and for you specialty practices out there, this type of saving would more than cover the cost of your EHR.
• No More Chart Pulls - With an average cost of $5 per chart pull, how much money would your practice save? The average is 30 chart pulls per day, what would you do with an extra $39,150 per year?
If you wait until you are forced to implement an Electronic Health Records system, will you end up with one that you have no control over? Call us today to view a demo of Intergy EHR. Intergy EHR meets all of the Stage 1 criteria to receive your incentives.
It's not a question of "if", it's a question of "when".
Bradford-scott Data Corporation is the midwest's largest Practice Managment and EHR vendor and is proud to offer Intergy by Sage as our EHR and practice managment solution. Bradford-Scott proudly serves the greater five state area of Illinois, Indiana, Ohio, Michigan and Kentucky with practice management and EHR/EMR software. Some larger recent Intergy clients in Illinois include the following:
Sage North America today announced that Danville Polyclinic, Ltd., the largest comprehensive multi-specialty clinic in Danville, Ill., has chosen Sage Intergy EHR for its electronic documentation needs across 40 providers.
Danville Polyclinic, which services as many as 1,000 patient encounters a day, was searching for the following:
Looking to employ an electronic health record (EHR) solution that would improve coding accuracy and reportability
They also wanted to streamline workflow processes, ultimately enabling the clinic to enhance the quality of care for its patients.
Implementation of Sage Intergy EHR throughout the practice will be complete in May 2010, per Sage.
Sandy Knauer director of Information services states, "We've been very impressed with Sage throughout our history using Sage Intergy Practice Management and Sage Practice Analytics," ... "When we made the decision to roll out an electronic health records system, Sage was the obvious choice; not only from an integration perspective but also for Intergy's ease-of-use and robust features." So if you are a medical provider in Illinois searching for an EHR or practice managment solution why not contact Bradford-Scott about EMR adoption, BSDC will be happy to assist you with your Illinois EMR and practice management needs. For more information please feel free to visit our website WWW.bradfordscott.com or call Monica to schedule a demo at (317) 713-2065 or (800)963-2732.
Is your practice using an electronic script writing software? If not you might want to invest in one. This is not only a more secure way to submit patient medications to the pharmacy, but there is also a kickback offered to all medical offices that are using a true e-script medical software product from Medicare. This functionality will also be required for your practice to qualify for meaningful use and receive government stimulus money.
Bradford-Scott's EMR system allows the doctor, or medical practice, to send and answer prescription requests directly from within the Electronic Medical Records Software. This causes little disruption to the doctors day as he can quickly answer the request while seeing patients. The newest feature of the E-scripting software will allow the doctor to submit controlled substances electronically. This will also save the doctor time in writing out prescriptions.
With the combination of the a more secure way to submit patient prescriptions, and the ease of use to the doctor and clinical staff, eprescribing is a valuable asset to any medical facility.
So everyone is probably looking forward to their weekend plans. Those plans probably don't include searching for a new practice management software system or scheduling a EMR Demo, but EMR adoption is something to put on your calendar for further investigation. So go ahead and plan your weekend outing or picnic, but before you leave the office make a note on your calender to call Bradfordscott Data Services for more information about our newest product offering Intergy by Sage. We offer Intergy Practice Management and EHR solutions. When you get in on Monday either visit our website www.bradfordscott.com or call us at 317-713-2065 or (800) 963-2732 for more information and to schedule a Demonstration of our products.
Look around your office and notice all the stacks of paper everywhere. With an integrated EMR system all the stacks of paper can be eliminated through document imaging. Most EMR vendors will discuss converting your paper chart into an electronic chart. However they do not focus on all the other paper documents in the office. Each Medical office receives, radiology reports, discharge letters, referral letters, lab results, and many other items daily in a paper format.
Bradford-Scott Data Corp has an EMR product that can convert all your paper into electronic files no matter how they get to your office. There are many items that come into the office through fax. With a faxing solution these items can be directly imported into the system and sent to the doctor for review and stored in the patient chart.
Another way to cut out the paper is to receive your Radiology reports, Ultrasounds, hospital reports, and an other paper documentation on an cd and then import them into the system using the imaging feature in your EMR system.
Your Medical Office can even go a step further and scan in all their EOB's into an electronic file cabinet. So can staff information, patient education, and doctors registration. Security settings within the EMR system can be set to only all certain people to see certain types of documents.
The opportunities to eliminate paper in your office are endless. You will not only make it easier to find the medical records you are looking for, but also help environment by cutting back on the use of paper. Electronic Medical Records Systems make it easy to organize your office.
Bradford-Scott Data Corporation, a premier Indiana Electronic Medical Records (EMR) vendor is proud to announce a state-of-the-art Remote Monitor System (RMS) for its Intergy Enterprise Medical Software clients. With RMS, a doctor's office now has peace-of-mind knowing that their Electronic Medical Records (EMR) and Practice Management (PM) systems are running error-free, all-the-time.
Unlike most other Enterprise Medical Software products, Bradford-Scott's Sage Intergy Enterprise Medical Software solution provides real-time remote system monitoring with the built-in Remote Monitor System (RMS).
With RMS, not only does Bradford-Scott monitor each of their client's medical billing systems, proactively looking for critical errors that could lead to unnecessary system downtime, but also they provide continuous software updates, ensuring that their clients always have the latest, most advanced medical billing software available.
To find out more about this sophisticated Indiana EMR solution, call Mike Bessignano at Bradford-Scott Data Corporation at 317-713-2065 for an EMR Demo.
Let's face it. In order for a doctor's office to maximize its efficiency, patients have to show up on-time for their appointments. Traditionally, an office would pay an employee to manually call patients, reminding them of their upcoming appointments. Now, however, with Intergy Practice Management (PM), Electronic Medical Records (EMR), or Enterprise Medical Software systems, Bradford-Scott Data Corporation offers the PhoneTree Patient messaging system which can do this calling automatically.
In the PhoneTree patient messaging system, an office not only has an automatic way to reduce no-shows, but also has a pain-free collection module. Quite simply, the PhoneTree messaging system pays for itself in the time that employees don't have to spend doing mundane tasks, usually in just a matter of months.
For more information about PhoneTree other Indiana Enterprise Medical Software Solutions, please call Mike Bessignano at Bradford-Scott Data Corporation @ 317-713-2065.
On Tuesday July 13, 2010 the Secretary of Health and Human Services announced the final rule to support the 'meaningful use' of Electronic Health Records.
Basically, this finalized the process to receive stimulus money under the Medicare Incentive program or Medicaid Incentive program for purchasing a qualified EHR system and being able to prove that you are using it in a meaningful way. There were two companion rules announced as well
The first regulation issued by CMS defines the minimum requirements that providers must meet through their use of a certified EHR system. (Defining what they mean when they say 'Meaningful Use')
The second regulation issued by the ONC identifies the standards and certification criteria that EHR systems must meet to be considered 'certified'.
Eligible professionals may received up to $44,000 under the Medicare Incentive or $63,750 under the Medicaid Incentive.
This final rule does include some modifications to the proposed rule that was issued on Jan 13, 2010. One difference is that in the proposed rule eligible providers would have to meet 25 requirements to prove meaningful use of their EHR/EMR system. In the final rule it amends that and divides the requirements into a 'core' group of requirements that must be met, plus additional 'menu' procedures that a provider can choose from.
Over the next several weeks, Bradford-Scott will be reviewing these rules/regulations in detail and working with our parent company, Sage Healthcare, to better understand these requirements and how to best help our clients successfully navigate the next several months.
My husband and I own a 109 year old house that we are restoring. Our current project is windows, insulation, and new siding. This is a huge undertaking, but it is actually going fairly well. We bought 16 new windows this spring to do the project. I made sure that they were Energy Star qualified so we would qualify for the $1500 credit. Well...... completing the paperwork for my Tax credit I find that the windows are .001 UVFR away from qualifying for the credit. Lesson learned, make sure you qualify before purchasing!
Times are changing and technology for medical practices is changing toward EMR Adoption. Some physicians are embracing this head on, while other are more hesitant to take the first step. Well, now is the time to take the plunge and consider EMR Adoption for your practice for many different reasons:
This week I had a training session on Tuesday evening from 5-7pm on our Electronic Medical Records Software program. 
Is your practice using an electronic script writing software? If not you might want to invest in one. This is not only a more secure way to submit patient medications to the pharmacy, but there is also a kickback offered to all medical offices that are using a true e-script medical software product from Medicare. This functionality will also be required for your practice to qualify for meaningful use and receive government stimulus money.
Bradford-Scott Data Corp has an EMR product that can convert all your paper into electronic files no matter how they get to your office. There are many items that come into the office through fax. With a faxing solution these items can be directly imported into the system and sent to the doctor for review and stored in the patient chart. 
Let's face it. In order for a doctor's office to maximize its efficiency, patients have to show up on-time for their appointments. Traditionally, an office would pay an employee to manually call patients, reminding them of their upcoming appointments. Now, however, with Intergy Practice Management (PM), Electronic Medical Records (EMR), or Enterprise Medical Software systems, 
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