I recently took my glasses to a local optomatrist that has a chain of locations in our area. I did not buy my glasses there, but I was hoping they could help me fix the lens that had popped out of the frame. The woman at the office was very nice and tried for several minutes to repair the glasses, but was ultimately unable to do so. She kindly offered to send the glasses to their lab at another location, and let me know this would be a complimentary service. They would call me a few days later and I could pick them up. I was so pleased with this store's service, and left with a good feeling about leaving my glasses in their care.
>>>>
Fast Forward to "
A few days later"
No response from the optomitrist. I decide to give them a few days as I was quite busy that week anyway.
>>>
Fast Forward to
10 days after dropping off the glasses
No response from the optomitrist. I called the office, was put on hold, my number was taken and I was assured someone would return my call in a few minutes. I know they are a busy location, so I was not alarmed.
>>>
Fast Forward to
14 days after dropping off the glasses
I have not received a call back, and I have not received any information as to why my glasses are missing. A return call to the optomitrist results in my number being taken again and another assurance that someone will call me back in a few minutes. I wait several hours, and then call them again. I am beginning to think that my $600 glasses have been lost! This time I am told that my glasses were shipped to the wrong store, and that they will be shipped to the correct store in a few days. The office will call me when they arrive. I am hoping that this really is the case. Unfortunately, after this poor experience, I am unlikely to ever use this store again.
I never really paid too much attention to customer service before I began working for Bradford Scott Medical. Now I feel like I pay more attention to the service I receive than I do to the product I am purchasing!
Bradford Scott has best in the business customer service. We always call our clients within 29 minutes of receiving their call during business hours. We do our best to update clients on open issues every two days, but more often than not we can solve the problem the same day. If you want your Medical Billing Software and EMR vendor to take great care of you and give you awesome customer service, contact
Bradford Scott Medical today!
Bradford-Scott Data Corporation, a premier Indiana Electronic Medical Records (EMR) vendor is proud to announce a state-of-the-art Remote Monitor System (RMS) for its Intergy Enterprise Medical Software clients. With RMS, a doctor's office now has peace-of-mind knowing that their Electronic Medical Records (EMR) and Practice Management (PM) systems are running error-free, all-the-time.
Unlike most other Enterprise Medical Software products, Bradford-Scott's Sage Intergy Enterprise Medical Software solution provides real-time remote system monitoring with the built-in Remote Monitor System (RMS).
With RMS, not only does Bradford-Scott monitor each of their client's medical billing systems, proactively looking for critical errors that could lead to unnecessary system downtime, but also they provide continuous software updates, ensuring that their clients always have the latest, most advanced medical billing software available.
To find out more about this sophisticated Indiana EMR solution, call Mike Bessignano at
Bradford-Scott Data Corporation at 317-713-2065 for an EMR Demo.
I recently bought a new car. I had been researching for months, trying to find exactly what I wanted. I loved my new car from the first time I drove it. What I wasn't counting on was that my Golden Retriever, Walter, did not like it one bit! He did not like having to jump into a much taller vehicle, and I'm sure the new car smell didn't smell as great to him as it did to me! Over the last several weeks I have taken him for rides in the new car, and let him acclimate himself to the big change. Now he jumps right in without hesitation.
Change can be hard, especially when it affects your business. As an Intergy Practice Management Systems trainer at
Bradford-Scott Medical, I try to help my practices take their system change in stride. Focusing on the differences between the old and new Medical Billing Systems often takes away from the helpful benefits that the new billing software can bring to the practice. After a short period of time, those differences don't seem so great. Oftentimes adapting your workflow, can often bring out more efficient ways of doing things at your office.
At Bradford-Scott we focus on your practice's needs and will do our best to make your transition to a new system as seamless as possible.
Contact us today to see what we can do to help your practice.
I was reading an article on CNN.com about which parts of health care reform were going to take effect when. Under the category of "Within the first year", I found the following items:
- Young adults will be able stay on their parents' insurance until their 26th birthday
- Insurers will not be able to rescind policies to avoid paying medical bills when a person becomes ill
- New plans must provide coverage for preventive services without co-pays. All plans must comply by 2018
- A 10 percent tax will be imposed on amounts paid for indoor tanning services on or after July 1
Really? That one kind of caught me off guard. I've never been to a tanning bed nor do I ever plan to go to one. It just seemed like kind of a random point thrown into the bill. If this is considered a 'sin' tax such as those imposed on alcohol, tobacco and gambling, why not? I'm sure tanning beds do increase the rate of skin cancer which has to be paid for by insurance. I like to spend time outside in the summer, so hopefully they won't start taxing outdoor sun exposure time!
On a different note, Chris Thorman's article, "
EHR Software Market Share Analysis" states that at least 56% of all office-based physicians do not have any electronic health records at this time. And only 6% have a fully-functional EHR adoption. What does this mean? It means that it's time for you to contact
Bradford-Scott Data Corporation, schedule a
Sage Intergy EHR demo, and reform your practice!
Cheers,
Mike
I think Spring is finally here! After a couple of weeks of warm weather, now all of the poor allergy-ridden folks are being overcome by the yellow pollen. The only thing we haven't had much of yet are April showers. This Spring should be an exciting time not only for outdoor lovers, but also the medical industry. Some of the Spring happenings should be:
- On March 23, President Obama signed heath care reform into law. Insurance premiums fall like rain (hopefully!)
- Discussion period for EHR stimulus continues. Congress looks to modify ARRA rules for meaningful use resulting in more attainable CMS incentive payments.
- Bradford-Scott brings live an Ohio EMR client and two Indiana EMR clients on CCHIT certified Sage Intergy EHR v 5.5!
Spring is an exciting time and it's an exciting time in the health care industry. If your office is considering implementation of electronic health records or upgrading your medical billing system, contact us! Click to find out more information about
Intergy by Sage, or you can schedule an EMR demo by replying to this blog or contacting
Bradford-Scott Data Corporation at 317-713-2065.
Cheers,
Mike
Bradfordscott Data Corp is a Medical Software company that offers many of products that cover all your Medical Practice needs. We currently offer a suite product that is an integrated product that offers Medical billing software and your electronic medical records software all in one product.
This allows for patient flow tracking to be viewed and editing from the Practice Management software and also the EMR System. There are other advantages as well with the schedule, tasking, and charge submission.
Bradfordscott also offers a large range of products to aid your medical office in their needs. Here is a list of a few of our products:
- Medical Billing Software
- Electronic Medical Records
- Claims Billing Software
- Electronic Statements
- Practice Portal
- Lab Portal Transmission
- Patient Portal
- Electronic Prescriptions
- Electronic Patient Charting
- Document Imaging
- Voice Recognition Software
- Computer Hardware
With our products we also offer a range of services to help take care of your office's every need. We offer classroom training, web training, call support, hardware support to name a few.
When shopping Medical Software Vendors, take a look at our products and services, ask for references, request a demo. We would love a chance to help you make your office more efficient and daily jobs easier.
Should I bill in house or outsource it? Most physician offices are faced with this choice at one time or another.
Bradford-Scott Data Corporation works with physicians that use both options. Is one better than the other?
Chris Thorman blogs about medical software at the
Software Advice blog. Thorman has written an article called "
Should You Outsource Your Medical Billing?" In the article, Thorman breaks down advantages, disadvantages, and even projected costs of both methods of billing. Another point he makes is that EHR Adoption makes in house billing easier, especially when the practice management system and the electronic medical records system are integrated.
Bradford-Scott is proud to offer CCHIT certified
Sage Intergy EHR v5.5 which integrates with our billing system,
Intergy by Sage. This suite of products offers electronic prescriptions, integrated charge posting from the EMR note to the billing system, and many other features designed to aid compliance with the EMR Stimulus plan / ARRA Regulations.
For more information about our products, our
local support and service, or to schedule an Intergy demo or an Intergy EHR demo, simply reply to this blog. You can also contact us at 317-713-2065 for more information.
Cheers,
Mike
What is EM Coding? EM coding is the process of assigning a Physician-Patient visit a 5 digit CPT code for Medical Billing purposes. These codes are national, standard codes used by all medical offices and Insurance companies to pay practices for the services provided.
Now that we understand what EM coding means, how can Electronic Health Records software help in coding the time and services that is provided to your patients?
Bradfordscott Data Corp has a software product available that will record the doctors findings, assessment, and plan for each patient and then assign it a code based on the information they have documented. This feature will ensure that your office is coding at the correct level to receive the reimbursement that you have earned.
So many times offices code a level lower in fear of an audit, just to make sure that they are not coding too high. In this instances there is no worries. The Electronic Medical Records system is built from a nationally backed database that will correctly code your visit based on the documented encounter note.
Bradford-Scott is located in the Indiana in the heart of the Midwest. We are known as one of the largest Medical Software Vendor in the area. Currently Bradford-Scott Data Corp is launching a campaign to bring EMR to you. We would love to come to your office and give an EHR Demo to display our systems capabilities as your new EHR System.
Our EHR and Medical Billing software is a high tech integrated system that is easy to understand and use. We are able to help you customize the system to fit your Medical office. This will not only improve the efficiency in your office, but will also qualify you for the available EHR Stimulus package.
The government is forcing the industry to all move towards an EHR system. They are offering an EHR Stimulus credit to those practices that have implemented an EHR system by 2012-2015. After that they are still requiring the medical practice to move to EHR, but with no stimulus offered.
So do not be left in the cold, get your EHR demo scheduled today and let us show you our product and services available!
What is the biggest complaint about going to the doctor's office? The amount of time we spend in the waiting room! Everybody is busy and tries to save time. If my doctor was always late, I would find a new Doctor. But how do you as a doctor know if your patients are waiting for hours in the waiting room?
This is a feature that our Medical Software Systems offer. The system has a tracking system that will track the time the patient spends at your office. The medical software not only displays the whole time the patient is there, but where they spend the most of their time at.
The system starts with your schedule in the Medical Office Billing Software. Then as the patient works their way into a room and is actual seen by a provider that time is tracked by the Electronic Health System. Bradford-Scott's Medical Software systems are integrated allowing an overall report to be created on your patent's time.
This will not only allow you to better server your patients, it will also prove the amount of time you spend with your patent's for Medical Billing coding. If you were ever under an audit you could prove the level of office visit that you are coding at.
This is a great benefit not only for patient satisfaction, but also for you as a doctor being able to code visits at the level you deserve.
In today's market there are a ton of good Electronic Medical Records Software Systems available. In fact choosing which software is extremely overwhelming. You are comparing price and features that are available on each EMR System, but are you comparing Medical Software Vendors?
There are many important things to consider that go beyond the actual software itself. When choosing a software vendor try asking some of the following questions:
- What kind of training do you offer? Is it classroom training, web-based training, or self training?
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- What is your implementation plan?
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- How can you offer me better service then your competitors?
- What Medical Software support is available to me on the product?
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- What kind of Back up support do you offer is something were to happen to my EMR system?
These types of question are usually things that are not asked when selecting a Medical Software Vendor. It is not only important that your Electronic Medical Records software is able to preform the way you need it, but it is also important that your Vendor will as well.
Bradford-Scott Data Corp offers customer service and support beyond most Software Vendors in the market. We offer continuous training with a live person even after your office is using the software. There are many advantages that could benefit your practice that you may not even know to ask about. Consider all your options before choosing your next EMR or Medical Billing Software.
There has been a lot of belly aching about the recent snow storms that have hit the Midwest. Yes, snow storms do get old, but I remember what it was like growing up in the 70's and 80's with blizzards here in Indiana. In the more recent years our winters here in Indiana have been very mild compared with those of my childhood. And although I am in the Federal protected age group, I am not that old. I guess one thing that you can count on in Indiana is that there will be some snow storms each and every winter season.
If you are looking for other things that you can count on in Indiana, you can count on Bradford-Scott Data Corporation for excellent medical software support for Indiana, Kentucky, Illinois, Ohio, and Michigan. We have been providing medical billing software for over 27 years now. Some other things that you can count on include;
- A call back within 29 minutes from when you have logged your call
- trained software and hardware support teams
- Our dedication to client satisfaction, every year we send our clients our customer satisfaction surveys and this year you rated us as a 9.52 on a 10 point scale.
Bradford-Scott Data corporation will see you through any storm! For more information about our medical practice management software and our integrated EHR solution by Sage click the link below.
http://www.bradfordscott.com/med_products.php
Is your medical billing system holding you back? Do you have all the tools necessary to be successful in a competitive market? Can you clearly identify the components of your medical billing system that save you time and money? If not, you made need to upgrade.
Today the healthcare industry changes at the speed of light. The shift in financial responsibility from payer to patient with high deductible plans, the push to implement EMR Systems in every practice coast to coast, the rapidly change changing solutions with web based medical billing software or functional client server model, and healthcare reform as a whole. These are just a few of the MANY things a physician or practice administrator must consider these days. Why would upgrading your practice management system be so important? The answer is simple; can you afford not to make the change?
Here are a few reasons I think every practice that is on a legacy (5+ years) should consider making the switch.
1) Return on Investment (ROI) - the best products offer the latest and greatest tools to maximize efficiency and receivables.
- Electronic Eligibility (important in the high deductible world we now live in)
- Pre-collection of copays
- Advanced collection modules
- Clearinghouse integrations
- eStatments, eCollcetion Letters, etc.
- Claim Scrubbing
- Patient Portals via the web
- Image scanning
- and many more...
2) Meaningful use - I bet you think this has everything to do with EMR systems...not true. Of the outlined in the proposed rule, many will require the billing system software and users to participate. If your current medical billing software doesn't offer an integrated and/or certified solution, it will be difficult to demonstrate and report meaningful use.
3) Unprecedented deals - The Healthcare IT world is making incredible deals to secure market share.
Talk to a consultant at Bradford-Scott today so that we can help you answer these and many other tough questions challenging your practice. We offer industry leading support for a full suite of products on the
Practice Management and
Electronic Health Record platforms. You can check us out at
www.bradfordscott.comAs always, feel free to comment.
Jason
I've been trying to keep up with the Olympics as I have time. A DVR is a wonderful tool for doing that, although I'm usually a day behind and sometimes know the results before I get to watch. So far the USA is doing pretty well at winning gold medals.
Today I had a crazy vision: What if
Bradford-Scott Data Corporation was in the physician medical billing or electronic medical records Olympics? I think we'd be standing up there receiving our gold medals in many events like:
- Intergy by Sage medical claims software implementation
- Intergy EHR by Sage electronic health records implementation
- CCHIT 2008 certification for Intergy EHR by Sage v5.5
- Customer service survey score of 9.52 out of 10.
If you're not already part of our team, we want you on it! To find out what gold medal service and products are like, contact us at 317-713-2065 or contact us through this blog. Go USA!
Cheers,
Mike
Purdue University will receive $12 million to help health-care providers adopt
and use health information technology, such as electronic medical records and e-prescribing.
Purdue is one of 32 non-profit organizations receiving funding through the American Recovery and Reinvestment Act (ARRA) to develop regional extension centers that will assist health professionals in selecting and implementing new information technology software.
"Electronic health records (EHR) technology has heretofore only been affordable by large practices and health-care systems, but through the federal initiative new options are being developed to enable adoption by practices of all sizes," said Dave McKinnis, director of Purdue's Technical Assistance Program.
"Purdue's expertise in health information technology puts us in a great position to help health-care providers engage and utilize these new resources and ultimately boost the health of patients throughout Indiana."
Purdue's center would help physicians and nurse practitioners at small practices across Indiana - with 10 or fewer doctors - and those aiding underserved populations and those that don't have access to the resources of the larger health-care systems and haven't yet adopted the electronic technology.
Modern health information technology, such as electronic medical records and e-prescribing, helps physicians increase the efficiency of practices and reduce the risk of errors, thus significantly improving patient care, which should be the ultimate goal of the healthcare industry.
As the largest provider of Medical Billing Software and EMR in Indiana and the five-state region, Bradford-Scott Data Corporation offers select products such as Intergy by Sage combined with support and training in order to implement the technology and use it to its fullest potential.
(gathered from IndyStar.com and InsideINdianaBusiness.com)
Purdue won at Ohio State last night! It took some definite teamwork to pull this one off. On a night when Robbie Hummel was invisible, Grant and Johnson stepped up to help the Boilers beat the Bucks.
The medical software and hardware departments here at
Bradford-Scott Data Corporation also employ a great amount of teamwork. In any given day, there are a lot of assignments that need to be accomplished, and the team comes together to do all of these things:
- Phone support for medical billing system and electronic medical records software
- Phone support for hardware, including servers, printers, backups, etc.
- Training classes for new and existing medical claims software and EMR customers
- On-site implementation of Intergy by Sage and Intergy EHR by Sage
- EDI Enrollment for new and existing customers
- R&D for our medical office billing software and EHR software
- Interface work with hospital information systems, labs, and EMR systems
- Countless other things...including blogging!
Bradford-Scott is a team that wants to work for you. Our
service and support team is the best in the Midwest and we can prove it. In fact, we scored 9.52 on a scale from 1 to 10 with 10 being the highest on our most recent surveys. Go team! Boiler Up!
Cheers,
Mike
For some time one of our system administrators at Bradford-Scott has been exploring caves. Brad Barcom has become an expert caver in an short amount of time. Last weekend he invited a few of us from work to go caving at Buckner Cave in Bloomington, IN. After acquiring permission and signing the release forms, we were off.
I took my 11-year-old Sam for what was promised to be a 2-3 hour trip. We crawled and crawled, sometimes through mud or water. Six hours later we were out! I think we were crawling for nearly four hours of the six! We saw lots of hibernating bats, a few formations, and a waterfall. Actually we crawled through the flowing waterfall which was the most difficult but also the most spectacular part of the cave. It was an experience I'll never forget.
But it's also nice to be back at
Bradford-Scott Data Corporation in a comfy, warm, dry chair. The world of dust, mud, clay and water has change to a world of EMR systems, medical claims software and data conversions. Though every muscle and joint in my body still aches, I can still use
Intergy by Sage and
Intergy EHR by Sage from the comfort of this keyboard! So if you're so inclined, be adventurous! And if you're a physician or work in physician medical billing, contact us for more information about Intergy by Sage or Intergy EHR by Sage.
Cheers,
Mike
Electronic Health Records are for all types of medical practices. It is time to look into the future and let us
show you a free demo!
Enjoy the
Benefits of EHR with Bradford-Scott Data Corporation:
- Electronic Charts
- 100% Accuracy
- Access records
- Reduce expenses
Highlights using these types of services are:
- Patient records
- Appointment scheduler
- Medical Billing
Bradford-Scott has been in the Indianapolis, Indiana area for 26years. We offer the best products, service (software/hardware), and we will even help train the staff.
http://www.bradfordscott.com/medical.php
Has your day ever gone like this? You just didn't know which way to turn to get the help and support you need. 
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